Technical Lead - DevEx + Cloud Infrastructure (REMOTE)

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including:

Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. 

Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.

Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. 

Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. 

Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. 

This position is 100% remote, with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager.

As a Technical Lead for our Developer Experience (DevEx) and Cloud Infrastructure teams, you will improve engineering productivity, quality, delivery safety, and production reliability across Traackr. 

On the developer experience side, you will identify where the development lifecycle is slow, confusing, or tedious, make targeted improvements, and measure how successful those changes are. On the cloud infrastructure side, you’ll keep our infrastructure secure, reliable, observable, and scalable.

Core work spans internal services and CLI tools, CI/CD and release engineering, standardized developer environments and tooling, AI-enabled automation, cloud infrastructure management, and production reliability. Our customers are Traackr engineers across the organization; success is measured by adoption, reduced friction, safer and faster delivery, and high service availability.

You'll work closely with product, leadership, and other non-technical stakeholders. You should be able to explain technical decisions and tradeoffs clearly, and communicate effectively in written and spoken English.

This position is 100% remote. Collaboration hours align primarily with the Eastern Time Zone and may require occasional in-person attendance for training, meetings, or team gatherings.

• Tech lead two teams (DevEx and Cloud Infrastructure) totaling 6–8 engineers: set technical direction, review key designs/changes, and raise engineering standards across both domains.
• Own the delivery toolchain end-to-end (Git, CI, deployments/releases): reduce flakiness, improve build/test times, make releases repeatable with clear rollback, and drive adoption of org-wide standards through tooling, docs, and supported migrations.
• Own the reliability and scalability of Traackr's cloud infrastructure: keep production well-architected, cost-efficient, and resilient. Lead incident response and blameless postmortems; drive preventive improvements.
• Improve the software development lifecycle (setup → build/test → PR → deploy → observe) and standardize environments so teams spend less time on tooling and more time shipping.
• Identify high-value opportunities to integrate AI into developer workflows — e.g. code review, onboarding, or internal search — with sensible defaults around security and data handling.
• Mentor engineers and raise the bar through documentation, pairing, and lightweight coaching.

• 7+ years of software engineering experience, with significant focus on three or more of: DevEx, CI/CD, release engineering (preferred), platform automation, developer tooling, or cloud infrastructure (preferred).
• Proficiency with Go or a comparable backend language; experience building internal services, CLI tools, and REST APIs.
• Hands-on experience with CI platforms (e.g., Jenkins, GitHub Actions), Git platforms (e.g., GitHub, Bitbucket), and infrastructure-as-code tools (e.g., Terraform, Ansible, Helm).
• Strong experience with Kubernetes-based deployments (EKS preferred), cluster management, and deployment safety mechanisms.
• Track record improving pipeline and workflow performance — build/test time, caching, flake reduction — with observability to back it up (SLOs/SLIs, Grafana, Prometheus, Datadog, or similar).
• Experience scoping cross-functional work and running org-wide rollouts, migrations, and deprecations.

• Progressive delivery patterns (blue/green, canary).
• Networking fundamentals relevant to app delivery and production reliability (traffic routing, reverse proxies, ingress, load balancing, DNS).
• Experience with AWS cost optimization strategies.
• Familiarity with security best practices for AWS environments (secrets management, network segmentation).

How we use AI

We use GenAI to accelerate development while maintaining a high code quality standard. For any product behavior driven by data or AI—prompts, models, scoring/ranking, heuristics—we rely on disciplined evaluation (metrics, regression suites, and monitoring) to ensure changes are reliable and measurable

Benefits

• Competitive Salary

• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend

• Coworking Office Subscription for Collaborative Spaces

• Health, Dental, and Life Insurance Coverage*

• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs

• Paid Parental Leave to Support Quality Time with Your Loved Ones

• Career Development, including Internal and External Training Opportunities

Traackr employs individuals in multiple US states and countries. We use market benchmark data and geographic zones to determine our salary ranges. Your zone's specific pay range is dependent on your home location. We encourage you to discuss your zone-specific pay range with your Traackr recruiter for more details.

Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified from time to time. Ask for more details about the benefits in your specific region.

Traackr is an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics. All your information will be kept confidential in accordance with EEO guidelines.

Unsolicited resumes

Traackr does not accept unsolicited resumes/CVs from headhunters or recruiting agencies sent directly to Traackr employees or through our website. Traackr will not pay any fees to any third-party agency or company unless there is a signed agreement with Traackr.

Privacy

Traackr, Inc. has published a Privacy Notice, including CCAP for California and GDPR policies for its UK and European Union subsidiaries, accessible at https://www.traackr.com/privacy-policy. 

All questions, comments, and requests regarding data processing at Traackr should be addressed to HR@traackr.com.