Senior Agile Product Coach

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$139,400.00 - $230,000.00

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Travelers is seeking a Sr. Dir, Agile Coach to join our organization to help grow and transform our Agile landscape. Individual will guide multiple teams on Agile principles and practices across a large business area, demonstrate courage to challenge and advise teams and stakeholders, including senior leadership, enable teams to realize objectives and deliver on KPIs, assess and enhance Agile maturity of teams, and effectively integrate both internal and external learnings necessary to reinforce Agile growth at Travelers. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

What Will You Do?

• Partner with senior product and engineering leaders to design and evolve team systems that are built for AI-era delivery — where speed, judgment, and engineering discipline improve together, not at each other's expense.
• Coach product teams to move beyond backlog management toward genuine product thinking — connecting customer outcomes, business value, and technical strategy into a coherent, prioritized narrative.
• Serve as a systems coach to teams and leaders, helping them see the patterns, dynamics, and structural conditions that shape how work flows, decisions get made, and value gets delivered.
• Design and facilitate agile transformation efforts that go beyond process adoption — building the capability, culture, and coaching infrastructure that makes change stick at scale.
• As a servant leader and change agent, coach individuals and teams across a large or complex business area to adopt Agile principles, values and practices while role modeling Travelers' leadership behaviors.
• Understand and support implementation of metrics to optimize delivery of KPIs through the assessment of responsiveness, quality, productivity, and customer and business value.
• Run workshops and training on Agile topics, leveraging tool kits and internally developed content.
• Actively raise observed issues and remove impediments; resolve conflicts within and across teams. Anticipate challenges, identify risks, and recommend mitigations and solutions.
• Continuously assess the Agile maturity of teams and individuals at all levels of leadership, educating and mentoring to address gaps.
• Contribute to internal and external Agile communities to stay abreast of challenges, leading practices, and emerging trends; utilize learnings in furthering the effective use of Agile practices at Travelers.
• Facilitate open communication among teams and stakeholders; Promote positive team dynamics to ensure members collaborate and work effectively within and across teams.
• Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and innovation.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• 5 years of Agile experience.
• 4 years of experience as a coach.
• 2 years of people leadership/management experience.
• 3 years of experience championing organizational change initiatives.
• 4 years of experience implementing Agile principles and practices in different cultures and environments.
• Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment.
• Infuse Agile principles, practices and methodologies to achieve team success.
• Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
• Coaching: Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.
• Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
• Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
• Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
• Collaboration: Expertise working with others in a cross-functional multi-team environment.
• Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.

What is a Must Have?

• 3 years of Agile delivery experience.
• 5 years of business and/or technology related experience.
• 2 years of experience as a coach.
• Demonstrates an in-depth knowledge of one or more business units (i.e. Claim, Risk Control, IT, Project Management, Production, Application Development, etc.).