Customer Support Specialist - job 1 of 2
Customer Support Specialist ADF Medical Services Inc.
We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team.
Role: Customer Support Specialist
Department: Customer Support & Patient Services
Location: Remote / On-Site
Type: Full-Time / Part-Time
- Handle inbound calls, emails, and chat inquiries from patients and clients
- Provide accurate and timely information on services, appointments, and billing
- Resolve customer complaints and concerns with empathy and professionalism
- Document all interactions accurately in our CRM and support systems
- Follow up with patients and clients to ensure full issue resolution
- Collaborate with internal departments to address complex inquiries
- Maintain strict patient confidentiality in accordance with HIPAA guidelines
- Meet and exceed customer satisfaction targets and performance KPIs
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options
Career growth opportunities within ADF Medical Services
Average salary estimate
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