Senior Salesforce Solutions Specialist

We are looking for an experienced Salesforce Solutions Specialist. In this role, you will be overseeing the configuration, customization, and maintenance of the Salesforce ecosystem, including user setup, profiles, roles, and teams. The Solutions Specialist is also responsible for working with end users as needed and acts as a liaison with technical teams to resolve issues and enhance systems capabilities. Evaluating information systems to assess their suitability for the company’s needs. You will manage users support and systems security, create process documentation and train end user. Seek ways to improve the organization’s processes, design systems to implement those changes and train and motivate others to use the systems. 

Salary range: $85,000 - $120,000 plus 10% bonus

Remote hires will be required to travel to our headquarters in Ankeny, IA (company paid) on their first day for orientation.

Benefits

Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.

Benefits include:

-PTO, holiday pay and holiday of choice

-401(k) match

-Life insurance

-Short-term disability

-Health, dental and vision insurance

-Maternity/paternity leave

-Health savings account (HSA)

-Flex spending accounts (FSA) – health and dependent

• Oversee the configuration, customization, and maintenance of the Salesforce platform, including user setup, profiles, roles, and teams
• Lead and assist in the design and customization of application functionality, including creation of custom fields, views, reports, workflows, and dashboards
• Manage Salesforce security, including roles, profiles, sharing rules, and permission sets; design, develop, test, and monitor systems security and user management
• Maintain, troubleshoot, and support Salesforce ecosystem
• Perform various systems analysis duties including leading/assisting in identifying business requirements, analyzing issues, and communicating with end users to assess needs and optimize business solutions
• Perform and oversee various application administration duties including user maintenance, data cleansing, and security setup
• Coordinate with application provider/vendor or third parties for application upkeep and updates/upgrades
• Management of external resources and engagement, when appropriate
• Troubleshoot issues and identify modifications needed in existing applications to meet changing user requirements
• Ensure appropriate standards and procedures are adhered to during the development process to support a quality deliverable
• Drive user adoption and engagement through training programs and support
• Manage and train other team members as needed

• Bachelor’s degree in computer science or related field
• 6+ years’ Salesforce Administration experience, with a proven track record of managing large-scale Salesforce implementations
• Deep understanding of Salesforce architecture, including Lightning components, Apex, Visualforce, and SOQL
• Leverage data loader and other mass cleaning tools to keep the org well maintained healthy
• Implement and maintain automation within Salesforce to streamline processes
• Exceptional problem-solving and analytical skills
• Effective time management and organizational skills
• Enterprise integration experience using MuleSoft
• Strong understanding of software development, software testing types, techniques, and principles
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities
• Strong interpersonal and communication skills, both oral and written
• Ability to be flexible and work hard, both independently in a team environment, high pressure on-call environment with changing priorities
• Results-oriented individual who thrives working in a fast-paced environment
• Ability to quickly learn new technology and systems
• Ability to manage multiple projects and business unit relationships
• Ability to manage other systems admins
• Willingness to work outside normal business hours as needed
• Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits

• Advanced certifications such as Salesforce Certified Advanced Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Technical Architect 

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus