Team Member Support Specialist

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The Foundation Team Member Support Specialist will work directly with Human Resources, corporate management and resort management at all Westgate properties to guide and assist Westgate Team Members as they experience unforeseen emergencies. Guidance will include, but not limited to, referrals to community nonprofit partners, grant applications to the Team Member Crisis Fund, and preventative education.

As a Foundation Team Member Support Specialist you will:

• Intake and evaluate Team Member grant request from the Team Member Crisis Fund.
  • Work directly with Human Resources to obtain all necessary documentation.
  • Make recommendations about financial assistance for Team Members.
  • Follow through with approval or denial process, including counseling Team Members on additional resources, check requests, booking emergency travel etc.

• Maintain all tracking and reporting of requests, grants, referrals and denials.

• Manage loans given by Team Member Crisis Fund to assist Team Members in lieu of grants.

• Create and maintain Team Member Crisis Fund operation manual and community resource list, in partnership with Foundation Manager and local Foundation Ambassadors. Will include guidelines/restrictions for emergency assistance from Westgate, as well as focus area and intake process for each community partner listed.

• Initial and ongoing training of Human Resource representatives on community resources available to Westgate Team Members, both nationally and locally in each resort market.

• Assist with Foundation’s annual companywide Team Member giving campaign. Identify and train Team Members who received community resource assistance and/or Team Member Crisis Fund grants to share their stories with their fellow Team Members at campaign meetings.

• Assist with Foundation’s annual school-supply and holiday-toy distribution to Westgate Team Members, as needed.
• Assist with our annual Military Weekend event by recruiting nonprofits to attend our Resource Fair as well as assisting with the entire weekend event.

• Assist with other department events and projects, as needed

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College degree preferred
• Ability to maintain strict confidentiality
• Proficiency with Microsoft Excel, Word, Outlook and PowerPoint Strong, problem-solving, organization, critical thinking, and time management skills
• Exceptional verbal, written and presentation skills with attention to detail and quality
• Experience with Canva a plus
• Exceptional listening skills
• Very organized with an ability to work in a high stress, fast-paced environment to help maintain all project information and documentation
• Must be able to multi-task and prioritize work with team members
• Strong customer service skills
• Bilingual a plus
• Ability to work independently and as part of a team

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.