Case Manager
Skills
- Project management and supply chain coordination
- Customer service and relationship management
- Manufacturing process and engineering drawing knowledge
- Root cause analysis and problem solving
- Supplier oversight and quality control
- Strong oral and written communication
- Organizational skills and ability to multitask in a dynamic environment
- Ability to work US Eastern Time and engage with US-based stakeholders
Responsibilities
- Monitor and track progress of customer orders and partner jobs to improve on-time delivery and quality
- Provide frequent, timely updates and build relationships with customers and suppliers
- Apply technical knowledge or coordinate subject-matter experts to ensure jobs meet requirements
- Perform supplier oversight: phone assessments, schedule creation, quality reviews, and corrective actions
- Assess impact of part rejections and coordinate resolutions with suppliers and customers
- Manage customer complaints that require replacements and process returned-product cases
- Report status, risks, and recovery efforts for troubled orders and jobs
- Document all case activity in the central database and comply with the Quality Management System
- Monitor supplier quality metrics and interface with Engineering, Customer Care, Quality, Sales, and Shipping
- Contribute to initiatives that simplify and automate complex processes and comply with safety systems
Education
- Bachelor of Science in Supply Chain, Engineering, or a related technical field preferred
- Relevant technical training or certifications in manufacturing or quality processes are beneficial
Benefits
- Remote work (role designated remote)
- Observance of USA holiday calendar
- Work with a fast-growing, public digital manufacturing marketplace
- Cross-functional collaboration with engineering, quality, and customer teams
- Opportunities to impact process automation and supplier quality initiatives
Average salary estimate
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