Vice President of District Services

ABOUT 4MATIV TECHNOLOGIES, INC.

4MATIV Technologies manages multi-modal mobility for school systems nationwide with technology to expand options and enhance service. We envision a future where all children have access to the learning opportunities that maximize their potential, and we are reimagining transportation to accelerate student outcomes. 

We partner with schools to improve service, safety, and holistic sustainability, ensuring all students have access to the right ride. Currently, we manage transportation for over 50 school districts across cities including Houston, Indianapolis, Minneapolis-St. Paul, and Phoenix, simplifying operations and expanding services for families. Every school day, 4MATIV manages outsourced vendors and operates a contact center supporting more than 22,000 student trips across over 1,000 routes for schools across the country.

Our team is committed to:

• Working shoulder-to-shoulder with our clients as a mission-aligned and trusted partner
• Building user-centered products to create lasting impact for districts and students
• Valuing diversity of perspectives and experiences
• Care for every detail and outcome
• Highest standards of service and safety
• Constant learning and improvement

POSITION OVERVIEW

4MATIV is a rapidly growing company with an expanding portfolio of district services clients. These partnerships extend beyond consulting engagements to include ongoing operational support, technology deployment, analytics, and managed services across multiple functional areas.

The Vice President of District Services is a senior executive responsible for leading implementation-oriented client partnerships that combine critical relationship management, operational support, analytics, technology deployment, and managed services. This role ensures that as district engagements evolve, 4MATIV’s services remain coordinated, coherent, and aligned to district priorities and long-term goals

This role requires a leader who can operate credibly with Superintendents, COOs, and Department Directors while also driving execution across cross-functional internal teams and within complex district environments. The VP of District Services will act as a stand-in for the CEO and senior leadership in client-facing settings, while ensuring that 4MATIV’s full suite of services—consulting, analytics, technology, and managed operations—are delivered in an integrated, high-quality, and scalable manner.

This individual will report directly to the CEO and play a central role in retaining and expanding existing district partnerships, support the expansion of engagements from advisement into implementation with ongoing district services, ensuring continuity of strategy and client partnership, and supporting the continued growth of 4MATIV’s district services portfolio. This role also operates in close partnership with 4MATIV’s VP of Consulting, with shared accountability for long-term client success, account growth, and the integration of advisory and implementation services.

LOCATION

• Flexible / Remote with ravel up to once per month for a 1-2 day client site visit, with potential for increased travel during major implementation phases

RESPONSIBILITIES

Client Leadership & Relationship Management

• Serve as the primary executive relationship owner for designated district services clients, including direct engagement with Superintendents, COOs, and senior transportation leaders
• Build and maintain deep trust with client leadership through consistent delivery, strategic insight, and proactive communication
• Act as a credible thought partner to district leaders, bringing expertise in how school systems operate, make decisions, and manage budgets and procurement processes
• Represent 4MATIV in high-stakes client settings, serving as a stand-in for the CEO or Chief of Client Services as needed
• Anticipate client needs and risks, ensuring alignment between district priorities and 4MATIV service delivery

Service Delivery & Cross-Functional Leadership

• Ensure seamless execution across 4MATIV’s full suite of services, including routing, vendor management, contact center operations, analytics, consulting, and technology deployment
• Define and own the overall implementation strategy and operating plan, including scope, sequencing, and how services are integrated within district systems
• Marshal and coordinate cross-functional teams across Analytics, Routing, Product, Consulting, Operations, Vendor Management, and Contact Center functions
• Ensure all workstreams are aligned, well-scoped, and executed to a high standard of quality, timeliness, and accountability, working alongside internal teams to translate plans into operational reality 
• Establish clear internal ownership and accountability across 4MATIV teams  while aligning with district stakeholders who retain ownership of adjacent functions
• Establish clear success metrics and KPIs across workstreams and monitor performance against targets,  ensuring client expectations and contractual commitments are met or exceeded

Strategic Integration of Services & Technology

• Develop a deep understanding of 4MATIV’s platform (TOMS), tools, and service offerings, and how they integrate with district systems such as student information systems and routing platforms (e.g., EZ Routing)
• Ensure that 4MATIV’s technology, analytics, and operational services are deployed in a coordinated and mutually reinforcing way
• Identify opportunities to enhance service delivery through better integration of systems, workflows, and data
• Support the implementation and scaling of dashboards, reporting tools, and performance management systems across district clients
• Translate emerging district challenges into practical service strategies that align operational realities, district priorities, and 4MATIV capabilities.

Account Growth, Retention & Business Development

• Ensure high-quality delivery and relationship strength that position 4MATIV for contract renewal and long-term partnership
• Identify and pursue opportunities to expand services within existing district clients, increasing scope and impact
• Partner with the CEO, Chief of Client Services and VP of Consulting to shape integrated client partnerships that combine advisory, implementation, and managed services as district needs evolve
• Lead and contribute to new business development efforts by engaging with prospective district clients and shaping proposals, presentations, and solution design
• Help shape 4MATIV’s go-to-market approach for district services, including positioning, packaging, and pricing of offerings

Practice Development & Organizational Leadership

• Help districts strengthen operating disciplines by introducing clear service expectations, performance routines, and accountability structures that endure beyond immediate implementation
• Contribute to the development of scalable systems, playbooks, and operating models for district services delivery
• Identify and elevate best practices across accounts to improve consistency, efficiency, and impact
• Support the development of internal talent by mentoring team members and strengthening cross-functional collaboration
• Provide feedback to product, analytics, and operations teams to inform continuous improvement of 4MATIV’s offerings
• Help define the long-term structure and growth strategy of 4MATIV’s district services practice

The ideal candidate brings a combination of district leadership experience, operational expertise, and executive-level client management capability. They are comfortable operating in complex, ambiguous environments and are able to translate strategy into execution across multiple workstreams.

Education and Experience:

• Bachelor’s degree required (Master’s preferred in public policy, education, business, or related field)
• Significant experience working within or alongside K–12 school districts, in a leadership role (e.g., transportation, operations, finance, or central administration)
• 5+years of experience in operations, client services, consulting, or program leadership roles
• Demonstrated experience managing executive-level client relationships
• Experience coordinating complex, cross-functional initiatives involving multiple stakeholders and systems
• Familiarity with school transportation operations, routing, vendor management, or related logistics functions strongly preferred

Technical Skills:

• Strong proficiency in Excel / Google Sheets and presentation tools (PowerPoint / Google Slides)
• Proficiency with AI productivity tools (e.g. Claude, ChatGPT, others)
• Ability to interpret and leverage data to drive operational and strategic decisions
• Familiarity with transportation, routing, or operational systems (e.g., routing systems, SIS platforms) preferred
• Experience working with dashboards, reporting tools, or performance management systems
• Ability to quickly learn and effectively leverage new technology platforms (including 4MATIV’s TOMS system)

Core Competencies:

• Executive Presence & Communication: Able to engage credibly with senior district leadership and translate complex ideas into clear, actionable insights
• Relationship Management: Builds deep trust with clients and maintains strong partnerships across diverse stakeholder groups
• Operational Leadership: Able to manage complex, cross-functional workstreams and ensure high-quality execution in dynamic environments
• Strategic Thinking & Judgment: Understands how district systems operate and makes sound decisions that balance client needs, operational realities, and business objectives
• Problem-Solving: Diagnoses ambiguous challenges and drives practical, effective solutions
• Leadership & Influence: Aligns teams, drives accountability, and motivates others toward shared goals
• Adaptability & Ownership: Thrives in a fast-paced environment, takes initiative, and maintains focus on results

Salary Range: $140,000 – $165,000 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance