Bilingual Customer Service Agent (English / Spanish)
We are seeking a Bilingual Customer Service Agent fluent in English and Spanish to support customer interactions across calls and messaging channels. This role is ideal for someone who is customer-focused, detail-oriented, and comfortable handling technical inquiries related to automotive products.
You’ll play a key role in delivering accurate support, resolving issues efficiently, and ensuring a positive customer experience.
Responsibilities
Customer Support
- Handle inbound and outbound customer calls and messages in English and Spanish
- Provide accurate information related to automotive products and services
- Assist customers with A/C system questions, troubleshooting, parts inquiries, and basic order management
CRM & Communication
- Use Re:amaze CRM to manage and respond to customer inquiries
- Maintain clear and organized records of all customer interactions
- Follow up to ensure complete resolution of issues
Collaboration & Escalation
- Work with internal teams for training and support
- Escalate complex technical issues when necessary
Customer Experience
- Maintain a professional, courteous, and solution-oriented tone at all times
- Ensure a smooth and positive experience across all customer touchpoints
- Fluent in English and Spanish (spoken and written) — required
- Basic knowledge of automotive A/C systems (preferred)
- General automotive industry knowledge is a strong plus
- Experience with Amazon, eBay, and/or Shopify is preferred
- Strong verbal and written communication skills
- Ability to work independently and manage time effectively in a remote environment
Availability
- Monday to Friday
- 9:00 AM – 5:00 PM Eastern Daylight Time (EDT)
- Will transition to Eastern Standard Time (EST) from October 2026
Technical Requirements
- Reliable high-speed internet connection (backup source preferred)
- Personal computer and headset (equipment not provided)
- Willingness to install and use Hubstaff Time Clock with screenshots (non-negotiable)
Ideal Candidate
- Customer-first mindset with strong problem-solving skills
- Comfortable handling both technical and non-technical queries
- Organized, responsive, and dependable in a remote setup
- Able to balance efficiency with high-quality customer interactions
Average salary estimate
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