Senior Product Manager, CRM
Skills
- Product strategy and roadmap ownership
- Cross-functional leadership with engineering and design
- User research and customer empathy
- Data-driven decision making and analytics
- Experience integrating or partnering on AI/ML features
- Prioritization and tradeoff management
- Strong written and verbal communication
Responsibilities
- Define product strategy and roadmap for a broad, mature CRM surface area, including business cases and ROI analysis.
- Conduct user research and deep dives into product analytics to discover and prioritize customer needs.
- Translate strategy into detailed requirements, prototypes, and development plans; maintain and prioritize backlog.
- Collaborate closely with design, engineering, data/AI, marketing, sales, and customer success across discovery and delivery.
- Champion AI opportunities to improve CRM workflows (automation, AI-assisted data management, ambient intelligence).
- Drive releases, QA coordination, and measure outcomes to ensure delivered features move key business metrics.
- Manage stakeholder alignment and communicate product decisions and tradeoffs across the organization.
Education
- Bachelor's degree in relevant field or equivalent practical experience
- Continued learning in product, data, or AI disciplines encouraged
Benefits
- Medical, dental, and vision coverage (premiums covered; multiple plan options)
- 401(k) retirement plan
- Annual education budget and L&D programs
- Monthly reimbursements for home internet, meals, and wellness
- Virtual team-building and social activities
- Equity opportunities and competitive total compensation package
- Flexible personal and sick days
Average salary estimate
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