Customer Success Engineer
Skills
- Proficiency in at least one programming language (JavaScript, Java, PHP, C#, Swift, Ruby, Python)
- Experience with REST APIs, web development, and database concepts
- Ability to design and run technical workshops (training, KT, code review)
- Strong verbal and written communication for technical and non-technical audiences
- Time management, prioritization, and situational urgency evaluation
- Willingness to travel to customer sites when required
Responsibilities
- Provide technical onboarding and hands-on implementation support for assigned accounts
- Scope, design, and deliver technical workshops and training tailored to customer needs
- Advise on best practices for search implementation, optimization, and architecture
- Partner with Customer Success Managers to ensure long-term customer health and adoption
- Collaborate with Product and Engineering teams to become a subject-matter expert and escalate product issues
- Maintain clear documentation, case status reports, and stakeholder communication
- Proactively identify and mitigate technical risks and performance bottlenecks
- Recommend environment and configuration optimizations to improve performance and scalability
Education
- Bachelor's degree in Computer Science or related field preferred or equivalent practical experience
- Relevant certifications or demonstrated hands-on experience with web/dev tooling welcomed
Benefits
- Flexible workplace model with remote-first options and global office presence
- Competitive total rewards including base and commission (OTE)
- Professional development, knowledge sharing, and learning culture
- Inclusive equal-opportunity employer policies
- Potential travel to customer locations
Average salary estimate
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