(CHICAGO BASED) Director of National Sales - Midwest Market

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The CHICAGO BASED Director of National Sales is responsible for hands-on sales, generating new business, building, and maintaining long-lasting relationships with clients in the Midwest Market. The individual will identify convention business that is the most profitable fit for the resort, manage sales funnel and build rapport with strategic partners. i.e., VCB, ALHI and intermediary partners.

All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures. 

POSITION RESPONSIBILITIES/DUTIES:

• Understand the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand, etc. Understands their territory – identifies key acquisition accounts (specific meetings to target) and understands booking trends of each account.

• Excel at proactive selling and qualifying. Target key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and resort room night goals.

• Respond to incoming inquiries within their market segment and assist other sales associates in times of need.

• Actively engage in-market with customers through one-on-one appointments, attendance at appropriate specific events, luncheons and/or trade shows.

• Travel into markets, when needed, to ensure expanded exposure for the Resort. Execute all travel to ensure maximization of customer engagement.

• Build and strengthen relationships with existing and new customers to include sales calls, entertainment, FAM trips, trade shows, etc. Conduct experiential customer site inspections.

• Focus on accounts with larger potential sales revenue or Need Time patterns.

• Comprehend budgets as needed to assist in the financial management of department. Understand the impact of department's role in the overall resort financial goals and objectives and manages to achieve or exceed budgeted goals.

• Build department top line revenue by identifying opportunities based on group’s meeting profile and adhering to sales strategy guidelines set forth by the Executive Director of Sales, Services and Experience.

• Meets and exceed individual & team room night goals. Effectively manage customer budgets to maximize revenue, meets customer needs and identifies opportunities to up-sell products and services throughout the sales process while building strong relationships.

• Accurately forecast group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a part in this process after the turnover.

• Ensure a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue growth.

• Greet customer during the event phase and hands-off to the catering & conference services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.

• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards

• Close the best opportunities for the resort based on market conditions and resort needs.

• Display leadership in guest hospitality and ensures consistent, high-level service throughout all phases of resort events. Ensures products and services sold to the clients meet or exceed their expectations, builds loyalty, and leads to increased market share.

• Participate in the development and implementation of corrective action plans.

• Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Use all resources provided and is creative in uncovering new leads for the Resort.

• Utilize Delphi to capture and manage customer information daily.

• Effectively uses sales resources and coordinator/support staff.

• Adhere to all standards, policies, and procedures (SOPs, etc.).

• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas

• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership 

• Continue to learn and be on the forefront of new technology for the hotel industry

• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards

• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience

• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction 

• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices

• Foster a management team that possesses and delivers on key strategies of guest service, team member relations, team cooperation, financial responsibility and asset management

• Ensure all accounting, payroll and team member relations matters are handled in compliance with company policy

• Perform other functions as needed

What are we looking for?

EDUCATION & EXPERIENCE:

• MUST BE BASED IN CHICAGO
• Bachelor's degree in Sales and Marketing, Business Administration, or a related field preferred.
• Minimum 5 years of Hospitality Sales Experience, preferably in a Resort or Convention Hotel
• Experience developing and executing a territory or market strategic plan that drives results
• Working knowledge of sales automation systems i.e. Delphi
• Combination of education and experience will be considered

KNOWLEDGE/SKILLS/ABILITIES:

• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Strong Team Player mentality

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.