Senior/Staff Product Designer

Welcome to Brightline! We are searching for a Senior/Staff Product Designer who will drive user understanding, craft our member and provider product experiences, and contribute to scalable design systems. You will own high-complexity, end-to-end design initiatives that impact our coaches, clinicians, and families, creating elegant, scalable designs that serve our mission and business objectives.

Responsibilities:

• Define strategic impact: Lead design projects that fundamentally improve the efficacy of our clinical operations and member outcomes. You will connect digital and in-person workflows to ensure a cohesive, high-quality experience across the entire user journey.

• Deepen user understanding. Advance our culture of user feedback and keen understanding of the kids, families, clinicians, and staff we serve. Be relentless in finding empathetic solutions that meet user needs, synthesizing insights and tying them back to the big picture.

• Architect product vision collaboratively: Partner closely with Product, Engineering, Clinical Operations, Care Teams, and Marketing to articulate forward-leaning solutions grounded in deep user insights and empathy.

• Craft well-loved designs: Roll-up your sleeves to create inspired workflows and prototypes, iteratively validate designs with users, and partner with engineering to deliver delightful solutions. Contribute to our design system to develop beautiful and consistent design patterns.

• Establish design criteria and metrics: Establish measurable criteria for our user experience to learn and improve designs and assess how well they are achieving our objectives.

• Champion a culture of design: Be an advocate for design excellence by elevating design thinking and high-quality design standards across the company.

Requirements:

• Undergraduate degree required; a related graduate degree (Human-computer interaction, Design, etc.) is a plus.

• Mission-Driven: A deep passion for redefining behavioral health for children and their families.

• Cultural Leadership: A humble, collaborative attitude and a commitment to mentoring junior designers and promoting diversity, equity, and inclusion.

• Exceptional Communication: Outstanding ability to articulate design rationales, strategy, and vision to both technical and non-technical audiences.

• Cross-Functional Collaboration: Exceptional skills in cross-functional partnership, with a proven track record of influencing stakeholders

• Deep Experience: 8+ years of experience designing complex digital products and scalable systems, preferably in a high-growth or regulated environment.

• High Autonomy: You operate with a high degree of independence. Your work is reviewed primarily for alignment with long-term business objectives rather than daily execution.

• Complexity Management: An innate ability to navigate highly complex clinical flows and identify systemic edge cases before they impact the user.

• Startup Mindset: Self-initiated drive to identify gaps and jump into all aspects of design and strategy as required in a fast-paced environment.

Nice to Have:

• Deep experience in health care, mental health, or service design for hybrid digital/physical services.

The interview process will require you to share your design portfolio. We’re looking for a clear and well-structured portfolio that outlines the problems you were tackling, and the process you followed.

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $143,000-$200,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.