Temporary Program Supervisor

Location: Los Angeles, California 

Salary: $73,000 - $75,000

PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION

Please note this is a Temporary position from 3 to 6 months in length

Organization Overview 

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors. 

In short, we do good work. 

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it. 

Program Summary

The Permanent Supportive Housing (PSH) - Project Based program is funded by the Los Angeles County Homeless Services & Housing (HSH) and serves individuals experiencing homelessness who have a chronic medical/mental impairment, illness or physical disability. The goal is to transition individuals out of homelessness and into permanent housing to obtain stability in all areas of their lives.  Services take place within residential communities for individuals who are experiencing homelessness and eligible for on-site PSH services at a Project Based Voucher community.

Position Summary

The Program Supervisor will directly supervise and provide clinical support for up to (5) PSH Case Managers. The Program Supervisor will cultivate the talent of the team to provide high quality support to clients and partners and employ a “whatever it takes” approach to services. The Program Supervisor may also carry a caseload of 1-10 clients dependent on program need.

Position Responsibilities

• Supervise up to (5) Case Managers, which includes weekly or bi-weekly supervision meetings as well as ongoing clinical support and guidance.
• Provide support to site based Resident Services Coordinator, as needed.
• Provide crisis intervention as needed and participate in an on-call rotation with other supervisors.
• Periodically travel between site-based projects in region.
• Process and accept referrals from HSH
• Conduct assessments to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement, in collaboration with clients, individualized case management care plans that identify short and long-term goals. 
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention efforts.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Meet with clients frequently and regularly, both in the home, community, and office.
• Utilize evidence-based practices, including Cognitive Behavioral Interventions and Motivational Interviewing, to strategically address clients’ needs.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Participate in case conferences to review clients’ progress and address any challenges.
• Collaborate and communicate with all HSH and other partners on a regular basis.
• Build and maintain partnerships with community organizations, service providers, public entities (such as local Housing Authority, Los Angeles Homeless Services Authority) and onsite property management to ensure that clients have access to comprehensive services.
• Maintain updated and accurate client files and documentation.
• Offer feedback to supervisees on documentation quality to meet service delivery requirements.
• Participate in staff meetings, supervisor meetings, and other agency events as requested.

Professional Experience 

• At least 3 years of experience providing either direct services in a mental health setting or intensive case management services to vulnerable populations, required.
• Some supervisory or leadership experience strongly preferred, ideally in the social services field.
• Experience working with individuals who have experienced homelessness, preferred.
• Master’s degree in Social Work, Marriage and Family Therapy or related clinical field required.
• Experience providing crisis intervention, suicide assessment and prevention.
• Knowledge of relevant evidence-based practices, including Cognitive Behavioral Therapy, Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.

Knowledge, Skills, and Abilities 

• Strong interpersonal and client engagement skills 

• Excellent verbal and written communication skills 

• Flexibility regarding scheduling and prioritizing of tasks 

• Willingness to travel and spend significant time in the field 

• Basic computer knowledge (MS Word and Excel required) 

• Ability to work independently and utilize critical thinking skills in decision-making situations 

• Good organizational and record-keeping skills 

• Possession of a valid, clean California driver’s license and a personal insured vehicle are required 

Core Competencies 

• Planning: Proactively plans and organizes work to achieve goals efficiently. Monitors progress, prioritizes competing demands, and persists despite setbacks 

• Motivating Others: Inspires and empowers team members by understanding their drivers, recognizing contributions, and fostering a positive culture. Adapts approach, encourages ownership, and celebrates successes 

• Managing Diversity: Cultivates an environment where all feel valued, respected and empowered. Promotes diversity, challenges biases, ensures equity, and enables open dialogue 

• Functional/Technical Expertise: Possesses advanced functional/technical skills of direct reports, enabling high-level task accomplishment, optimal partner support, and team development 

Organizational Values 

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.  

• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.  

• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo. 

Certificates, Licenses, and Registrations 

A valid, clean CA driver’s license and a personal insured vehicle are required. 

Travel Requirements 

This position requires frequent visits to properties, attendance to on-site meetings, and other events in the greater Los Angeles County. Occasional attendance at events outside Los Angeles County, including Brilliant Corners’ events throughout California, may also be required.  

Physical Requirements 

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces, along with mental acuity for analytical reasoning and document interpretation. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. 

Salary range for this position is $71,750 to $80,709 annually. This position is being offered at $73,000 to $75,000

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. We will consider for employment qualified applicants with arrest and conviction records. 

• Health Care Plan (Medical, Dental, & Vision) 

• Retirement Plan (With 5% Match) 

• Life Insurance (Basic, Voluntary and AD&D) 

• Paid Time Off (Vacation, Sick & Public Holidays) 

• Family Leave (Maternity, Paternity) 

• Short Term & Long-Term Disability 

• Training & Development 

• Wellness Resources 

• Hybrid Work