Customer Success Manager, Commercial
Skills
- 2+ years in customer-facing technical roles (Customer Success, TAM, Professional Services, Technical Support or similar)
- Domain familiarity with Supply Chain Security, DevSecOps, AppSec, containers or security infrastructure
- Experience engaging technical and executive stakeholders
- Ability to manage multiple accounts with high autonomy and strong prioritization
- Comfort working cross-functionally and influencing engineering/product without direct authority
Responsibilities
- Lead technical onboarding and implementation plans for new commercial customers
- Build and maintain relationships with stakeholders from engineers to CISOs
- Drive adoption, time-to-value, and churn mitigation through proactive engagement
- Collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales to resolve issues and escalate appropriately
- Coordinate training and education with internal Edu teams to enable customer teams
- Act as customer advocate internally to influence product and support priorities
- Identify renewal and expansion opportunities and partner with Sales on account strategies
Education
- Bachelor's degree or equivalent practical experience preferred
- Willingness to pursue continuous professional development in security and cloud-native technologies
Benefits
- Remote-first with team meetups, bi-annual summits, coworking stipend and phone/internet stipend
- Stock options on hire and promotion, participation in secondary offerings, 10-year exercise window
- 100% covered health, vision, and dental premiums for employees and dependents
- Unlimited flexible time off
- Generous parental leave (18 weeks birthing, 12 weeks non-birthing)
Average salary estimate
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