ENTERPRISE RISK MANAGER - STRATEGY, INNOVATIONS & CHANGE - PUC - (0923) (160585)

This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: 03/17/2026
• Application Filing Deadline: 3/24/2026 
• Recruitment ID: PBT-0923-160585 (RTF0160584-01111475) 

WHO ARE WE?

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

The SFPUC Enterprise Risk Manager will manage the SFPUC Risk Management Program to deliver the full spectrum of risk management services. This includes the SFPUC purchased insurance program to safeguard over $3B in SFPUC’s assets, contractual risk management for construction and professional services, the SFPUC’s Enterprise Risk Management program, general risk advisory services and pre- and post-loss initiatives following catastrophic events. 

The Risk Manager will also collaborate with citywide agencies for a broad range of loss mitigation activities (e.g., purchased insurance, surety programs, contractual risk management, risk analysis/reviews, etc.), oversee the Risk Management team and perform other work related duties as assigned. 

Essential Duties:

• Administer and lead continued implementation of the SFPUC Enterprise Risk Management Program (ERM).  Maintain current knowledge of enterprise risk management principles and methodologies.

• Manage the SFPUC Purchased Insurance Program. Advise, support and collaborate with senior management for strategic decisions to assess and determine whether insurance coverage is appropriate to protect against loss and liabilities for various department assets. Facilitate discussion between brokers, insurers, and Office of City Risk Management to ensure the agency attains the best coverage in a manner that is appropriate, cost-effective, and adds value. Manage and facilitate the insurance reimbursement claims process to maximize total recoveries where eligible.

• Oversee and provide SFPUC contractual insurance risk services for major capital projects, programs and other services, to ensure the broadest coverage and adequate limits for identified risks. Assess and determine insurance coverage requirements for general, professional and construction contract agreements. Evaluate insurance coverage limits, forms and associated situational requirements in both quantitative and contractual language form for contractual and lease agreements. Prepare analytical studies of claims activities to identify, evaluate and analyze risks of PUC. Prepare reports of findings, alternatives and recommendations.

• Lead and develop cost benefits analysis, and recommend courses of action to increase revenue and reduce cost, where applicable.

• Develop executive management reports detailing loss experience, forecasted liabilities, and other key events.

• Collaborate and partner with SFPUC internal stakeholders, City Risk Management, City Attorney's Office, Office of Contract Administration and external contract vendors.

• Develop and implement standards for contractual review, leases and purchase documents for proper coverage types and limits relative to insurance requirements and bond requirements for parties doing business with the SFPUC.

• Provide counseling and training to department and staff on matters related to risk management. Facilitate the development of coordinated policies and resolution of problems.

• Evaluate and propose policy/legislation affecting the PUC’s risk exposure as appropriate.

• Recruiting, mentoring, coaching, supervising and overseeing risk management personnel. Promoting a productive, positive and respectful workplace; and perform related duties and responsibilities as assigned, inclusive of:
  • Facilitating productive discussion in small or large audiences,
  • Exercising sound judgment and decision-making in situations that are complex, sensitive and confidential in nature.
  • Working independently or in a collaborative effort with others effectively and efficiently in high stress situations involving last minute projects in a fast-paced environment and making complex judgments without negatively impacting others.

• Maintaining current knowledge of risk management, loss control/loss prevention and claims management theories, principles, techniques, best practices, as well as current and pending legislation and developments in the insurance markets and risk management industries.  

The 0923 Enterprise Risk Manager will also perform other related duties as assigned.

Education: Possession of a Bachelor’s degree from an accredited college or university in Business Administration, Economics, Finance, Public Policy or a closely related field. AND

Experience:  Five (5) years of experience leading insurance/risk and compliance management in a municipal/public sector setting and utilities (water, wastewater and power) including assessing risk for large scale construction contracts, implementing and overseeing alternate insurance programs, enterprise risk management and controlled self-assessment.

Substitution: 

Applicants may substitute up to 2 years of the required education with additional qualifying experience in risk management, budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration.

One year of full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Possession of Associated Risk Management (ARM) certification or other related certification.
• Experience of risk management practices, preferably in the water, wastewater and power utilities industry related to large scale construction contracts in a public sector environment including implementation and management of alternate insurance programs, such as owner-controlled insurance programs (OCIPs).
• Public sector experience in risk management, including risk assessments, enterprise risk management, and/or controlled self-assessment.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following: 

Supplemental Questionnaire Examination (Weight: 100%): Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the competencies that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: 

• Knowledge of commercial insurance practices and evolving industry context, including coverage, exclusions, policy language, self-funding and self-insurance; and determining probability of loss. Demonstrated experience interpreting complex policy and legal language related to insurance and managing relationships with underwriters, broker, attorneys and others to maximize coverages and manage claims.  

• Demonstrated experience providing contractual risk transfer advisory services for major capital projects in the water, power and wastewater utility sector. This includes evaluating potential losses and coverage requirements for general, professional and construction contract agreements, and lease agreements. 

• Ability to lead, inspire, motivate, and guide both direct staff and teams within a matrix structure toward goal accomplishments; ability to foster commitment and trust, and develop others through coaching, mentoring, rewarding and guiding employees.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Additional Information

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director. 

To find Departments which use this classification, please see ASO FY2023-24 & FY2024-25 - FINAL 20230731.pdf. 

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Linda Muir at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.