Senior Member Relations Manager - U.S. Based Remote Opportunity

ABOUT US

Do you have a passion for higher education? Do you want to make a positive impact on the college admissions process? Our staff help to remove barriers and encourage students to forge their path to a better future. Common App is a national not-for-profit organization dedicated to the pursuit of access, equity, and integrity in the college admission process. Each year we support more than 1 million students, one-third of whom are first-generation, as they apply to our more than 1100 diverse member colleges & universities using the Common App's free online application. 

If you are an experienced account management professional and want to be part of a mission-driven non-profit that uses innovative technology to advance the college admission process, Common App may be a great match for you. Common App is currently searching for a Senior Member Relations Manager. 

RESPONSIBILITIES

As a member of the Member Relations team, and reporting to the Senior Manager , Member Services, this position provides strategic advice to assigned member colleges and universities that use Common App, in addition to serving in a leadership role within the Member Services team. They bring expertise and focus on serving a sector of members that may include, but is not limited to, community colleges, regional state systems, or institutions that admit the majority of their applicants.  They offer advanced technical expertise, acting as a designated subject matter expert in supporting and meeting the needs of this sector of higher education and drive product and service adoption. Additionally, the Senior Member Relations Manager serves as a coach and mentor, providing leadership to the team and acting as an escalation point. The Senior Member Relations Manager serves as the primary contact to assigned member colleges throughout the application year, performing tasks such as offering best practices regarding the configuration of school-specific requirements within the application platform, guidance on how to leverage the full portfolio of Common App programs and services, sharing industry trends, pertinent information. The Senior Member Relations Manager works to ensure a smooth experience for member institutions throughout the application year.

QUALIFICATIONS

This role requires:

• Candidates must live in the United States.
• Willing to travel to attend twice annual Common App Retreat.
• Bachelor's degree or higher from a four-year college or university; or an equivalent combination of education and experience. 
• 3-5 years of successful, progressive experience in account management or customer services, management, project management, communications
• At least 3-5 years of experience in college recruitment or admissions
• Experience in one or more of the following sectors within higher education: community colleges, regional state systems, institutions that admit the majority of their applicants, institutions serving a significant number of transfer or independent students.
• Demonstrates mastery of core technical skills and uses them effectively.
• Critical Thinking: Analyzes problems, identifies patterns, and proposes innovative solutions.

• Takes ownership of tasks and seeks opportunities to contribute beyond assigned responsibilities.
• Demonstrated ability to build and maintain strong relationships and rapport with stakeholders.
• Exceptional verbal and written communication and listening skills, including the ability to present and respond to questions from diverse audiences, internal and external, in a positive and concise manner.
• Must possess outstanding organizational skills, keen attention to detail, and the ability to successfully prioritize and manage  multiple projects and processes simultaneously.
• Must be a quick learner in order to understand new technology and communicate technical concepts to different audiences while paying special attention to detail.
• Ability to understand organizational structure, products, and processes to educate both internal teams and member schools. 
• Must work effectively in a collaborative, team-oriented environment while also being a strong individual contributor.
• Professional demeanor and positive attitude.
• Knowledge of Common App portfolio of products and services and organization.
• Demonstrated ability to achieve or surpass established service goals and performance metrics.
• Exceeded expectations, internally and externally, in the member relations manager level position.

The ideal candidate will possess:

• Analytical ability.
• Working knowledge of Google Suite.
• Bilingual, Spanish is preferred . 
• Experience using enrollment CRMs such as Slate, EAB, etc.
• A passion for higher education is a plus. 

PAY RANGE

• $75,000 - $80,000

Common App is a virtual first environment. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive salary and an extensive benefits package including: 

• Work-Life balance
• Virtual-first office
• Paid Time Off (PTO)
• Seven company-wide holidays
• Nine floating holidays*
• Sick leave
• Monthly mental health day

*floating holidays prorated depending on start date

• Virtual-first support
• Choice of PC of MAC laptop
• May choose an external monitor, keyboard, mouse, and/or headset
• One-time office set-up stipend
• Monthly remote work stipend
• Monthly mobile stipend
• Financial security
• Market-based salaries
• Performance-based bonus
• 403(b) retirement plan
• 5% company contribution
• additional 5% company match
• 3-year vesting schedule
• Participation may begin immediately
• Health & wellness
• Choice of two health insurance plans
• Health Savings Account, depending on health plan selection
• Medical Flexible Savings Account, depending on health plan selection
• Vision insurance
• Dental insurance
• Insurance coverage begins on the date of hire
• Dependent Care Flexible Spending Account
• Maven virtual clinic for women’s and family health
• Company provided life and ad&d insurance
• Opportunity to purchase additional life insurance for self, spouse, and dependents
• Company provided short and long-term disability insurance
• Career development
• Budgeted annual funds for professional development
• Growth opportunities within the company
• Additional perks
• Mutual of Omaha Employee Assistance Program
• Mutual of Omaha will preparation services
• Mutual of Omaha travel assistance
• Payroll dedication pet insurance through PinPaws
• 1Password family account

We work to maintain the best possible environment for our staff, where people can learn and grow. We strive to provide a diverse, collaborative, team-oriented, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

HOW DO I APPLY

To apply for this opportunity, send your resume and cover letter with salary expectations.

PROTECTING YOUR PERSONAL INFORMATION:

During the recruiting process, please note that Common App will never:

• Provide a job offer without an interview
• Ask for payment to process documents, purchase equipment or for any other reason
• Request banking or credit card information
• Direct you to third-party services to obtain visas or other documentation

As we work alongside you through our recruitment process, please remain alert and never provide financial information or payment to anyone claiming to offer a job opportunity.

If you believe you’re a victim of a job scam, report it to the Federal Trade Commission (FTC) or your state attorney general. To learn more about job scams, read the FBI’s public service announcement or visit the FTC site.