Partner Success Manager
Skills
- Deep knowledge of payment processing and partner ecosystems (ISVs, ISOs, acquiring relationships)
- Experience in partner/customer success or technical/strategic account management
- Proven ability to drive product adoption and revenue expansion
- Strong analytical skills to interpret performance data and recommend actions
- Cross-functional coordination and stakeholder management
- Excellent communication, presentation, and escalation management skills
- Comfort operating in fast-paced, evolving environments
Responsibilities
- Own proactive post-launch success for a defined portfolio of strategic/high-value partners
- Build and maintain strong relationships with key partner stakeholders as primary post-launch lead
- Monitor partner health using product usage, support trends, and risk indicators
- Develop action plans to remove friction and improve partner outcomes
- Drive awareness, adoption, and best practices for relevant NMI products and enhancements
- Provide data-driven insights for business reviews, partner success plans, and renewal readiness
- Act as internal quarterback coordinating Support, Product, Engineering, Partner Launch, Solutions Engineering, and CAM resources
- Escalate and manage complex/high-priority partner issues and ensure follow-through
- Identify cross-sell, upsell, and re-solutioning signals and support expansion planning
Education
- Bachelor's degree in Business, Finance, Computer Science, or related field preferred
- Equivalent professional experience in lieu of degree accepted
Benefits
- Competitive compensation
- Flexible PTO policy
- Health, dental, and vision insurance
- Life, AD&D, short-term and long-term disability insurance
- 401(k) matching up to 4% after two months of service
- Flexible Spending Account
- 13 paid holidays
- Bonusly colleague reward program
- Employee referral program
- Paid parental leave
- Remote-first work environment
Average salary estimate
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Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and givin...
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