Healthcare Business Relationship Specialist

Company Overview

At Medical Guardian, we are on a mission to empower our 600,000+ subscribers with greater safety, independence, and peace of mind. As a leading provider of medical alert systems and services, we are committed to delivering exceptional services while driving operational excellence across all areas of the business.

Position Overview

The Healthcare Business Relationship Specialist plays a key role in strengthening and growing our partnerships within the healthcare sector. This role is a critical liaison between Medical Guardian, and our healthcare channel partners, working closely with Key Account Managers, payers, installers, and internal teams to deliver best-in-class service and support. Success in this role requires a deep understanding of our products and offerings, strong relationship-building skills, and the ability to navigate and resolve complex issues efficiently and professionally.

Schedule: Monday through Friday 12:00 PM - 8:00 PM ET. Flexibility required for occasional evening and weekend coverage.

Key Responsibilities:

• Build and maintain strong, collaborative relationships with partners and internal stakeholders to drive partner satisfaction and growth.

• Manage a high volume of inbound and outbound communications (phone and email) with professionalism and urgency.
• Own and resolve partner issues from start to finish, ensuring timely follow-up and complete resolution.
• Support the onboarding and ongoing training of partners, delivering clear and engaging product and process presentations.
• Collaborate across departments to coordinate solutions and improve partner experience.
• Provide dedicated support to our Senior Living and Healthcare partners, both enterprise and non-enterprise.
• Troubleshoot technical issues and escalate as needed while maintaining partner trust and satisfaction.

• High School Diploma required.
• Minimum of 3 years’ experience in a client-facing role.
• Strong working knowledge of Salesforce CRM.
• Experience managing multiple priorities.
• Demonstrate proficiency in oral and written communication skills, including appropriate grammar and spelling.
• Excellent verbal and written communication skills, with strong attention to detail.
• Positive, proactive, and solutions-oriented mindset. Must be willingness to help attitude.
• Confident presenter with experience conducting partner or client training.
• Knowledge of Microsoft Office plus, ability to navigate through a variety of computer applications.
• Proven ability to work independently in a fast-paced, dynamic environment.
• Provide support for our Senior Living partners, both enterprise and non-enterprise as well as our HealthCare partners.
• Must possess strong technical and troubleshooting skills.
• Strong organizational and multitasking skills; able to manage competing priorities.
• Bilingual (English + Spanish or other language) is a plus.

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick Time Off & Holidays)
• Company Paid Short Term Disability and Life Insurance
• Retirement Plan (401k) with Company Match