Customer Success Manager (East Region)
Job Description:
This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.This is an exciting opportunity to join a leading provider of secure and flexible data center solutions that was recently named a top workplace!
Key Responsibilities and Essential Job Functions
- Duties include working in our ticketing system to respond to customer requests, working with service provisioning and data center customer support, and escalating concerns.
- Build and maintain customer relationships in an IT organization post sale
- Onboarding of new customers including platform training
- Create and execute customer engagement plans
- Collaborate with the Sales team for the success of the customer and identifying growth opportunities
- Responsible for maintaining revenue by executing Net Retention Action plans
- Perform other duties as required and assigned
Required Qualifications
- 2-3 years Customer Service Experience in a high transactional role
- Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.
Preferred Qualifications
- Salesforce.com experience
- Contract and Commercial negotiation experience
- 1 year Customer Success experience
Physical Requirements
- Ability to sit for extended periods of time
- Moderate keyboard usage
Base Pay Range: Annualized salary range offered for this position is estimated to be $60,000 - $66,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.
Variable Pay: This role is eligible for commission. The expected annual commission amount is $7,500 based on achievement of targets and other performance indicators.
#LI-Hybrid
Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today!
Benefits of working at Flexential:
• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program
Benefits are subject to change at the Company's discretion.
Flexential participates in the E-Verify program. Please click here for more information.
EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Alpaca Health is hiring a Customer Success Manager to partner closely with autism care providers to optimize operations, drive revenue growth, and improve clinical outcomes using its AI-enabled platform.
Lead and build the customer expansion engine to grow multi-product adoption across Ivo’s enterprise accounts, partnering tightly with Sales, CSM, Product, and Marketing.
Stadium is hiring an Account Manager - Growth to own renewals and expansion for a defined book of package customers and drive net revenue retention in a remote, fast-growing SaaS environment.
A social-first agency is hiring a Freelance Account Manager to own client relationships, production delivery, and event coordination across multi-channel campaigns.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Manage client relationships and growth for a performance-focused digital marketing agency, driving retention, strategic alignment, and measurable outcomes in a remote-first role.
Wiz is hiring a Technical Account Manager to guide enterprise customers through deployment, adoption, and expansion of its cloud security platform while serving as their primary technical partner.
Lead customer health, retention, and expansion for Gamma's East Coast accounts, converting product enthusiasm into long-term enterprise advocacy and measurable outcomes.
Bland AI is hiring a Technical Account Manager to own post-sales success, accelerate enterprise deployments, and deliver measurable ROI with its human-like AI phone agents.
Lead client adoption and delivery for large core-banking transformations, ensuring clients meet contracted volumes, timelines, and value while managing P&L and cross-functional teams.
Instrumentl is hiring a remote Customer Success Manager to onboard, engage, and grow nonprofit customers across the US (PT–ET), ensuring adoption, renewals, and expansion on their grant-management platform.
Lead a high-performing account management team in New York to drive growth, retention and customer value for Airwallex's SME & Growth segment.
Experienced PBM-focused Senior Account Executive needed to lead client service delivery, pharmacy benefit strategy, and relationship management for brokers, TPAs, and employer groups at Crumdale Specialty.
With a mission to accelerate customer success through people and technology, we build trusted relationships and deliver tailored, value-added and reliable solutions to demonstrate the power of people in a technical world.
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
