Client Success Manager
About the Role
We are hiring for a Client Success Manager on behalf of our client, a performance-driven digital marketing agency focused on helping home improvement and outdoor living businesses scale through paid advertising and lead generation systems.
This is a high-ownership role where you will manage client relationships end-to-end, ensuring strong communication, retention, and measurable growth outcomes.
Why This Role
- High ownership and autonomy in managing client success
- Exposure to fast-paced, performance-driven marketing environments
- Performance-based growth through bonuses tied to retention and expansion
- Remote-first, results-oriented culture
Key Responsibilities
Client Success & Communication
- Act as the main point of contact for assigned clients
- Ensure consistent communication, clear updates, and strong follow-through
- Maintain client confidence, especially during performance fluctuations
Problem Solving & Ownership
- Proactively identify and resolve issues
- Take initiative without waiting for direction
- Ensure smooth delivery and client satisfaction
Relationship Management
- Build long-term, trust-based relationships
- Drive retention, referrals, and overall client experience
Performance & Strategy Alignment
- Review campaign performance and translate insights into clear next steps
- Collaborate with internal teams to align expectations and execution
Upsells & Growth
- Identify opportunities for additional services
- Support expansion conversations in a natural, value-driven way
- 2–4+ years of experience in Client Success, Account Management, or Digital Marketing
- Strong problem-solving skills and ability to work independently
- Comfortable with data, reporting, and performance metrics
- Excellent communication and client-facing skills
- Experience with CRMs, reporting tools, or marketing platforms
Nice to Have
- Experience with GoHighLevel (GHL)
- Background in paid ads, lead generation, or social media marketing
- Experience in agency, coaching, or consulting environments
Work Setup
- Full-time remote role
- Must overlap 8 hours with U.S. business hours (primarily PST)
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead customer health, retention, and expansion for Gamma's East Coast accounts, converting product enthusiasm into long-term enterprise advocacy and measurable outcomes.
Lead Speak4’s partner success function, managing a small team and high-value client relationships to drive retention, renewals, and revenue expansion.
1000heads is hiring a proactive Account Manager to run client-facing and influencer-led social campaigns on a freelance-to-perm, hybrid basis across its U.S. offices.
Warner Music Group is hiring a temporary Revenue Optimization specialist to manage UGC rights conflicts and YouTube claims while supporting label and partner workflows.
Hinge Health is hiring a Client Success Manager to partner with employer clients, drive enrollment and adoption, and demonstrate measurable ROI through data-informed program management.
BeReal seeks an experienced AdOps Account Manager to run, optimize, and expand digital advertising campaigns for key US clients using our adtech stack.
A social-first agency is hiring a Freelance Account Manager to own client relationships, production delivery, and event coordination across multi-channel campaigns.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Bland AI is hiring a Technical Account Manager to own post-sales success, accelerate enterprise deployments, and deliver measurable ROI with its human-like AI phone agents.
SourceCode is hiring a Senior Account Manager / Account Director with enterprise tech and HealthTech expertise to lead strategic client programs, secure tier‑1 media coverage, and mentor junior teams.
Lead a high-performing account management team in New York to drive growth, retention and customer value for Airwallex's SME & Growth segment.
Front is hiring a Senior Customer Success Manager to drive retention and long-term value for a book of B2B customers by owning renewals, adoption, and strategic account outcomes.
Lead strategic partnerships for OpenXSelect curation clients, driving long-term revenue and product-aligned growth across publishers and buyers.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
