Client Success Manager - job 1 of 2

The Opportunity

At Hinge Health, we're transforming how 20+ million people access musculoskeletal care—and our Client Success team is at the heart of that impact. As a Client Success Manager, you'll be the trusted partner to our employer clients, ensuring they maximize the value of Hinge Health programs and deliver life-changing outcomes to their employees. This isn't just account management—it's a cross-functional role where you'll act as strategic advisor, program expert, and relationship builder, directly influencing client retention, product adoption, and revenue growth. If you thrive in a fast-paced, mission-driven environment and love turning data into action, this is your opportunity to make a measurable impact.

What You'll Accomplish

• In your first 3 months: You will build strong relationships with your assigned clients, conduct comprehensive program audits to understand their current state, and partner with internal teams (Growth, Sales, Clinical, Marketing) to align on client goals and enrollment strategies.

• In your first 6 months: You will launch best-practice enrollment campaigns that drive adoption and achieve annual enrollment targets for your clients. You'll begin reporting on program value using data-driven insights, managing escalations with confidence, and identifying opportunities for product expansion.

• In your first year: You will own a full book of business, consistently achieving high satisfaction scores with exceptional rates of retention. You'll turn clients into advocates, supporting sales references and marketing initiatives, while ensuring your clients utilize Hinge Health's full suite of products to maximize member impact.

Who You Are

• A Relationship Builder: You naturally build trust at all levels—from frontline HR contacts to C-suite executives—and are seen as a respected thought-partner who understands client culture, priorities, and goals.

• A Data Storyteller: You craft compelling narratives using data-driven insights to influence customer decisions and demonstrate program ROI. You know how to turn complex metrics into clear, actionable recommendations.

• Strategic & Resourceful: You effectively navigate the complexities of managing multiple clients at different lifecycle stages, balancing client needs with internal resources to drive high customer satisfaction year after year.

• A "Learn-it-all": You embody Hinge Health's cultural value of continuous learning—becoming a subject matter expert on our products, understanding common use cases, and confidently presenting solutions to clients.

• Resilient & Results-Driven: You manage complexity with ease, asking the right questions to analyze situations, acquire data, and uncover root causes. You think long-term and don't sacrifice sustainable value for short-term wins.

Basic Qualifications

• 2+ years of experience as a Client Success Manager, Account Manager, or similar client-facing role within digital health, building relationships and managing a full book of business comprised of employers and/or health plans

• Proven ability to communicate effectively with internal and external stakeholders (clients, consultants, health plans, cross-functional partners) in ways that convey clarity, rigor, and conciseness—through both written and visual formats

• Demonstrated success in driving client retention, adoption, and satisfaction in a client success or account management capacity

• Data proficiency: Comfortable working with data to tell stories, track KPIs, and make recommendations

Preferred Qualifications

• Bachelor's Degree strongly preferred

• Experience at a high-growth startup or fast-paced tech company, with an understanding of the associated challenges

• Deep understanding of employee benefits, digital health, and the healthcare ecosystem

• Advanced Excel skills and experience with data integration tools (e.g., Salesforce, Looker, Tableau)

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

What You'll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.