Client Services Manager - job 1 of 2

Defense Holdings, Inc. (DHi)
Location: Hybrid (US)
Employment Type: Full-Time
Department: Client Services / Accounts
Reports To: Director of Client Services

Company Overview

Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance.

At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions.

Position Summary

Defense Holdings, Inc. (DHi) is seeking a Client Services Manager to lead a team of client service professionals and ensure the delivery of high-quality service to our clients. The ideal candidate will have experience in managing client accounts, developing strong relationships, and driving customer satisfaction and retention.

This role requires strong leadership skills, problem-solving abilities, and a strategic approach to client service.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and develop the client services team.
• Set performance goals, monitor progress, and provide ongoing feedback.
• Foster a client-focused culture within the team to ensure client satisfaction.

Client Relationship Management

• Serve as the primary point of contact for key clients and resolve any escalated issues.
• Develop and maintain long-term client relationships to ensure repeat business.
• Collaborate with clients to understand their needs and offer tailored solutions.

Strategic Planning & Reporting

• Work with senior management to develop and implement client service strategies.
• Track client engagement and satisfaction metrics, reporting on success and areas for improvement.
• Prepare and present regular reports to management on client service performance.

Required Qualifications

• Bachelor’s degree in Business Administration, Management, or related field.
• 5+ years of experience in client services or account management, with at least 2 years in a leadership role.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple client accounts and projects effectively.

Preferred Qualifications

• Experience in government contracting or defense client services.
• Familiarity with client relationship management (CRM) systems.

Core Competencies

• Leadership: Ability to lead a team and inspire high performance.
• Client-Centric: Focus on building and maintaining strong client relationships.
• Problem-Solving: Address and resolve client issues with effective solutions.
• Strategic Thinking: Develop and implement long-term client service strategies.

Work Environment

• Professional office environment (or hybrid/remote if applicable).
• May require occasional travel.
• Must be eligible to work in the United States.
• Ability to obtain and maintain security clearance may be required.

Compensation & Benefits

Defense Holdings, Inc. (DHi) offers a competitive compensation package including:

• Competitive base salary (commensurate with experience)
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off (PTO) and Holidays
• Life and Disability Insurance
• Professional development opportunities

Equal Opportunity Employer Statement

Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.