Marketing Operations Manager - Eataly Aventura

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Marketing Operations Manager supports the planning and execution of the marketing strategy at the store level, not limited to: events, education, community relations, and graphics.  Reports directly to the Director of Store Operations and reports functionally to the Director of Marketing.  Manages the in-store Marketing team.

• Partners with Corporate Marketing and Store Director to execute a comprehensive marketing strategy designed to drive awareness, traffic and sales
• Collaborates with the corporate Marketing Team to understand the national marketing programs and develop related local marketing activities, in addition to store-specific initiatives and projects
• Ensures the defined strategies and initiatives are correctly executed at the store level according to the agreed upon timelines, budgets and goals
• Ensures in-store communication is up to standards and follows the brand guidelines
• On occasion utilizes the tools and systems provided to produce in-store signage (i.e. events materials, campaign posters,..) and oversees in-store installations (signage, VM, etc)
• On occasion produces store-related social media images when needed
• Manages the store Events team: hires, assigns, schedules, trains, motivates, submits payroll and evaluates
• Works with the Events Team, store teams and Corporate Marketing Team to define events calendar, plan and execute in-store, off-site, public and private events
• Works with corporate Communications Team to ensure events and initiatives are properly promoted and communicated by providing needed details and content
• Manages relationships with celebrity chefs, business partners, producers, local organizations and local authorities
• Analyzes performance and reports progress to senior leadership on a weekly basis
• Keeps track of marketing spent on provided system, staying within defined budget
• Performs other duties as required or assigned

• Bachelor’s Degree in Business or Marketing preferred
• 2+ years of experience in marketing, with prior managerial experience
• Experience in the food and beverage industry preferred
• Knowledge of Italian cuisine and culture preferred
• Exceptional verbal and written communication skills and relationship-building skills
• Excellent problem-solving and business management skills
• Knowledge of and contacts in the food industry  
• Project management skills
• Organizational and time management skills

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to travel up to 10% of the time

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!