Senior Outreach Coordinator

ABOUT EIP

Energy Infrastructure Partners LLC (EIP) is a minority-owned business specializing in energy efficiency, electrification, decarbonization, and demand-side management programs. With offices in New York, Illinois, California, Oregon, Pennsylvania, and Washington, EIP combines national reach with local market understanding. Our work advances sustainable energy solutions, supports economic development, and prioritizes benefits for disadvantaged communities. As a leader in clean energy program implementation and consulting, EIP is proud to help clients achieve meaningful environmental and economic outcomes through innovative, high-impact projects.

Position Description

EIP is seeking a highly motivated Senior Outreach Representative to support our client, PECO, in the Philadelphia, Pennsylvania market. In this role, you will lead customer recruitment and engagement efforts to increase participation in PECO’s non-residential energy efficiency programs, working in close collaboration with CLEAResult as the prime contractor.

The Senior Outreach Representative will play a critical role in building awareness of program offerings and developing relationships with commercial and industrial customers, trade allies, community organizations, and other market stakeholders. This position will support participation in offerings such as strategic energy management, building optimization, and other existing-building energy efficiency services through targeted outreach campaigns, events, direct customer engagement, and ongoing relationship management.

This role also includes supervision of Outreach Representatives, with responsibility for guiding day-to-day outreach activities, reinforcing consistent messaging, monitoring progress toward goals, and supporting strong team performance. The Senior Outreach Representative reports to the EIP Program Manager and works closely with account managers, engineers, and program leadership to align outreach efforts with customer needs and program delivery priorities.

Objectives of this Role

·       Outreach Leadership: Develop and implement outreach strategies that increase awareness of PECO program offerings and drive customer participation across targeted non-residential market segments.

·       Customer Recruitment: Lead recruitment efforts for commercial and industrial customers to receive program services, with a focus on identifying opportunities, generating leads, and moving customers into the program pipeline.

·       Stakeholder Engagement: Build and maintain productive relationships with customers, trade allies, community organizations, industry groups, and other market stakeholders.

·       Team Supervision: Supervise Outreach Representatives to ensure effective execution, consistent communication, strong customer engagement, and achievement of key performance indicators.

·       Program Promotion: Promote energy efficiency, electrification, and sustainability solutions through direct outreach, presentations, events, and coordinated campaigns.

·       Data-Driven Performance: Use outreach activity data, market feedback, and participation trends to improve strategy, prioritize effort, and strengthen results.

·       Cross-Functional Coordination: Collaborate with internal teams and CLEAResult partners to ensure outreach efforts support a seamless customer experience and successful program delivery.

Daily and Monthly Responsibilities

·       Supervise Outreach Representatives: Provide day-to-day guidance, coaching, and oversight to Outreach Representatives; support training, reinforce expectations, and monitor progress against goals and outreach quality standards.

·       Lead Customer Outreach: Conduct direct outreach to commercial and industrial customers through calls, emails, meetings, site visits, presentations, and event participation to recruit customers into PECO program services.

·       Manage Outreach Pipeline: Track leads, prospects, follow-up actions, and conversions to help maintain an active and organized recruitment pipeline.

·       Support Outreach Planning: Help develop territory plans, target lists, customer segments, outreach campaigns, and engagement strategies based on market opportunities and program priorities.

·       Build Market Relationships: Establish and maintain relationships with trade allies, contractors, distributors, community organizations, government entities, and other local stakeholders that can support customer recruitment and program visibility.

·       Coordinate Events and Education: Organize and participate in workshops, webinars, lunch-and-learns, conferences, and other outreach activities designed to educate customers and promote program participation.

·       Ensure Consistent Messaging: Communicate program offerings, eligibility requirements, customer benefits, and next steps clearly and consistently across all outreach channels.

·       Maintain CRM and Records: Document outreach activities, customer interactions, referrals, and participation status accurately and consistently in CRM and other tracking systems.

·       Gather Market Intelligence: Collect feedback from customers, trade allies, and partners regarding barriers, interests, and market conditions to improve outreach strategy and inform program teams.

·       Coordinate with Delivery Teams: Work closely with account managers, engineers, and program staff to ensure qualified customers are transitioned effectively from outreach into program support and delivery.

·       Report on Performance: Prepare regular reports and updates on outreach activity, pipeline status, stakeholder engagement, and progress toward participation goals.

Required Qualifications  

·        Education: Bachelor’s degree in marketing, communications, business, environmental studies, or a related field; or equivalent combination of education and relevant experience.

·       Relevant Experience: At least 5 years of experience in outreach, account management, business development, customer engagement, or sales, preferably in energy efficiency, utilities, clean energy, or a related field.

·       Supervisory Experience: Demonstrated experience leading, mentoring, or supervising staff and supporting performance management in a professional setting.

·       Communication Skills: Excellent verbal, written, and interpersonal communication skills, with the ability to explain program offerings and customer benefits clearly and persuasively.

·       Relationship Management: Proven ability to build and maintain strong working relationships with customers, contractors, trade allies, and community stakeholders.

·       Organization and Follow-Through: Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and follow through consistently on outreach opportunities.

·       Technology Skills: Proficiency with Microsoft Office and experience using CRM systems or other outreach tracking platforms.

·       Mission Alignment: Commitment to sustainability, energy efficiency, and delivering high-quality service in support of equitable clean energy outcomes.

Preferred Qualifications

·        Utility Program Experience: Familiarity with utility-sponsored energy efficiency or demand-side management programs, especially those serving commercial and industrial customers.

·        Trade Ally Engagement: Experience working with contractors, vendors, distributors, or trade ally networks in support of program delivery or business development.

·        Local Market Knowledge: Familiarity with the Philadelphia and broader Pennsylvania market, including regional stakeholders and customer segments.

·        Campaign and Event Experience: Experience planning and executing outreach campaigns, educational events, and stakeholder engagement activities.

·        Data and Reporting Skills: Experience using CRM systems, dashboards, and reporting tools to track outreach performance and participation outcomes.

·        Field-Based Outreach Experience: Experience in customer-facing, community-facing, or field-based outreach roles that require in-person engagement and relationship development.

WE OFFER

·        Competitive base salary ($90,000-$130,000) commensurate with experience and qualifications.

·        Performance-based bonus tied to individual and company performance.

·        401(k) retirement savings plan with employer match.

·        Comprehensive health, dental, vision, life, and disability insurance.

·        Paid vacation, sick time, and holidays.

·        Professional development and training opportunities.

·        A dynamic, inclusive work environment that encourages collaboration, innovation, and growth.

Join us!

At EIP, your work will directly support the growth of a mission-driven firm advancing equitable clean energy solutions across the country.

Energy Infrastructure Partners is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

EIP does NOT offer visa sponsorship