Implementation Consultant
Skills
- 5+ years in implementation, onboarding, or similar roles in a SaaS/technology environment
- Experience supporting HR or benefits programs, with preference for corporate wellness exposure
- Comfortable with technical concepts like HTTPS, APIs, FTP, CSV file handling, and 2FA
- Highly proficient with Microsoft Excel, PowerPoint, Word or Google Workspace equivalents
- Strong project management skills and ability to manage multiple accounts and timelines
- Excellent written, oral, presentation, and interpersonal communication skills
- Proactive problem-solving and ability to develop KPIs and measure adoption
Responsibilities
- Lead onboarding and implementation projects, managing timelines, milestones, and deliverables to meet customer objectives.
- Define success criteria and provide tailored recommendations to increase platform adoption, engagement, and ROI.
- Build and maintain strong relationships with customer stakeholders and administrators to drive satisfaction and long-term retention.
- Collaborate with Sales, Account Management, Customer Success, Product, and Enablement to align account strategy and identify upsell opportunities.
- Configure the platform to meet program and technical requirements and troubleshoot issues under timeline pressure.
- Deliver client training sessions on features, workflows, and best practices to empower customer teams.
- Document customer requirements, track progress, and communicate status to internal and external stakeholders.
- Share field learnings and act as a technical leader by informing product and enablement priorities.
- Monitor HR/benefits industry trends and translate them into customer-facing recommendations and internal improvements.
Education
- Bachelor's degree or equivalent professional experience
- Relevant coursework or certifications in project management, HR, or technical fields preferred
Benefits
- Competitive health benefits
- Retirement plan
- Lifestyle Spending Account (LSA)
- Generous paid time off
- Remote work flexibility
- Equal opportunity employer and reasonable accommodations for applicants
Average salary estimate
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