Field Operations Manager
Hello, Field Operations Manager!
Freeosk is looking for a Field Operations Manager to join our team. Our ideal candidate has experience supporting retail field operations, managing third‑party labor partners, analyzing performance data, and driving consistent execution across large retail networks. This role is critical to ensuring our in‑store campaigns deliver on performance, compliance, and partner expectations.
The Field Operations Manager is responsible for supporting the delivery of in‑store campaign elements by driving the performance of third‑party and direct store staff, while also supporting internal product, network, and field readiness processes. This role ensures field teams are prepared, execution issues are resolved quickly, and performance trends are identified and improved through data‑driven insights.
We work in a distributed environment. Our office is in Chicago, but you can be located anywhere within the continental United States. Occasional travel to our Chicago office and key partner locations will be required.
Salary Range: $80,000–$90,000 annually (based on experience)
- Ensure third‑party and direct field staff are set up for success each week through clear instructionals, voicemail scripts, scheduling, and program readiness
- Maintain timely, proactive communication with field partners and internal teams; troubleshoot and resolve issues with urgency
- Analyze service execution and performance data to identify trends, risks, and opportunities for improvement
- Proactively implement corrective actions and support training efforts to improve execution of the Freeosk platform
- Develop and document repeatable best practices for internal teams and external partners
- Support new product launches and new retail network implementations by ensuring seamless integration with field operations processes
- Participate in monthly and quarterly business reviews, offering insights on performance and opportunities for improvement
- Third‑party and direct store staff consistently meet or exceed performance targets
- Field execution processes and systems scale effectively to meet evolving business needs
- Retailer HQ teams and Field Operations partners maintain a favorable view of the Freeosk program through strong communication, execution, and issue resolution
- 2–3 years of experience in retail field operations, project management, client/customer service, or a similar operational role
- Strong analytical and problem‑solving skills with advanced Excel capabilities (VLOOKUPs, pivot tables, formulas, data validation)
- Experience working with external partners or third‑party labor providers
- Ability to manage multiple priorities in a fast‑paced, high‑pressure execution environment
- Strong communication skills with the ability to tailor messaging to internal stakeholders, field teams, and external partners
- Process‑oriented mindset with a strong sense of ownership and accountability
- Experience using data and insights to drive decisions and continuous improvement
- Exposure to AI agent use and/or development is a plus
- Competitive pay
- 401(k) Match Program
- Medical, Dental, Vision Insurance
- Work From Home Stipend
- Short Term and Long Term Disability
- Life Insurance
- Paid Time Off
- Volunteer Opportunities
- Summer Hours
- Parental Leave
- Tuition Reimbursement
- Sabbatical Program
- Professional Development
- Gym Stipend
- Social events
Who are we?
Freeosk Experiential Retail Media® is a marketing technology platform helping brands and retailers influence shopper behavior through immersive, in-store discovery. By combining physical product trial, digital media, and identity-based measurement, Freeosk transforms everyday product moments into opt-in, high-impact engagements that convert curiosity into purchase and engagement into measurable business outcomes.
With more than a decade of in-store experience and millions of one-to-one shopper interactions, Freeosk is leading discovery at scale across top retail environments. From Fortune 100 brands to emerging innovators, we partner with marketers and retail media networks to drive incremental sales through identifiable, closed-loop experiences that bridge physical and digital.
Headquartered in Chicago, Freeosk employees can be found all across the country thanks to our flex-work structure. This has allowed us to create an authentic, cross-disciplinary team of engineers, creatives, strategists, data scientists, and retail experts.
As retail media evolves, Freeosk is redefining what in-store engagement can be when physical interactions fuel digital intelligence.
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We use the energy of free and our partnerships to develop an ongoing relationship with shoppers and consumers that is fun and relevant. We do this by creating marketing experiences with engaging content that provide brands unique opportunities to...
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