Account Manager
ABOUT GLIMPSE
Glimpse is the leading AI platform for CPG brands — automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator.
Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims — work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue.
We're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.
ABOUT THE ROLE
As an Account Manager at Glimpse, you will own the commercial success of our existing customer base. You are the primary driver of Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) — and you'll treat those numbers like your own business.
This is not a relationship-management role in the passive sense. You are expected to show up with executive presence, bring commercial rigor to every customer interaction, and use data to consistently demonstrate the value Glimpse delivers. You will also be a critical builder — creating the playbooks, systems, and processes that define how we do account management as we scale toward and beyond eight figures.
You'll partner closely with Sales, Customer Experience, Product, Marketing and the founding team to ensure customers renew, expand, and become long-term champions of the Glimpse platform.
WHAT YOU'LL DO
Own and grow a portfolio of CPG accounts, serving as the primary commercial point of contact post-sale
Drive NRR and GRR by proactively identifying expansion opportunities, managing renewals, and mitigating churn risk
Build and maintain executive-level relationships across Finance, Accounting, Operations, Sales and C-suite stakeholders at customer organizations
Develop data-driven business reviews (QBRs/EBRs) that quantify the ROI Glimpse delivers — translating platform activity into a compelling value narrative that fuels business growth for customers
Identify upsell and cross-sell opportunities then close
Work with AM Leadership to build the AM infrastructure: design playbooks, templates, and scalable processes for account management as Glimpse grows
Collaborate with Product to surface customer feedback and translate field insights into roadmap input
Track and report on key account health metrics; flag risks early and own the remediation plan
IDEAL QUALIFICATIONS
3–6 years of Account Management, Sales or Customer Success experience in B2B SaaS, fintech, or AI-enabled services
Proven track record of owning and growing a revenue number — you've hit NRR or expansion targets and can prove it
Executive presence: successful at presenting to and building relationships with VP- and C-level stakeholders
Commercial acumen: you think like a business owner, understand deal structures, and can run a renewal and expansion motion end-to-end
Data storytelling: you can turn customer data and platform usage into a compelling ROI narrative that resonates with executives
Systems-builder mindset: you see gaps in process and fill them — you've built playbooks or account management frameworks before
(Preferred) Experience in or selling into CPG, food & beverage, health, or beauty industries
(Preferred) Familiarity with deductions, trade finance, or retail supply chain workflows
Comfortable in a fast-paced, 5 days a week in-person startup environment in NYC
WHY JOIN GLIMPSE
You'll join a company that has found genuine product-market fit and is scaling fast — with the infrastructure, capital, and team to match. Your work will directly shape how hundreds of CPG brands run their back office. And you'll have real ownership: of your accounts, your outcomes, and the AM function itself as we build it from the ground up.
Competitive salary with meaningful equity
In-person team in NYC – high ownership, fast feedback loops
Direct impact on a company growing at an exceptional pace
A front-row seat to building the operating system for CPG brands
Location:
New York, NY (Relocation Assistance Available)
Benefits:
Competitive salary and equity options
Relocation assistance provided to New York City
Comprehensive medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead cross-functional digital marketing efforts for AbbVie brands as the Group Account Supervisor, driving strategy, execution, and optimization of healthcare-focused digital campaigns.
Join a fast-growing mental health company as an Account Management Associate responsible for managing a portfolio of primary care practices and increasing consistent referrals through field-based relationship-building and data-driven outreach.
Strategic Customer Success Manager at Front responsible for driving renewals, adoption, and long-term value for a portfolio of B2B customers in a hybrid San Francisco-based role.
Experian Health is hiring a remote East Coast Client Relationship Manager to manage provider client relationships, drive retention and expansion, and ensure strong product adoption and ROI.
Resillion is hiring a Client Services Account Manager in Burbank to manage media QA projects, prepare work orders, coordinate cross-functional teams, and maintain client relationships through to final delivery.
An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.
CH Insurance is hiring a Commercial Insurance Marketing/Customer Service Associate to manage marketing, renewals, endorsements, and client service for small to mid-size commercial accounts using Applied EPIC and carrier rating systems.
Lead day-to-day retail account execution for Walmart and Sam’s Club across Apparel and Home, coordinating product calendars, materials, and cross-functional partners to drive retail program success for NBCUniversal’s UP&E.
Moonshot AI is hiring a data-driven Customer Success Manager to partner with eCommerce brands, drive onboarding and experimentation, and turn AI-powered insights into measurable growth.
Act as the hands-on Account Executive embedded with a major sports attraction to manage timelines, coordinate cross-functional execution, and ensure smooth launch and campaign delivery.
Drive territory sales and customer relationships for Accurex's kitchen ventilation solutions across Upstate New York as a remote-based Account Manager focused on revenue growth, technical support, and specification influence.
Customer Success Manager responsible for guiding a portfolio of commercial and enterprise customers through onboarding, adoption, and ongoing engagement to drive retention and expansion with a modern benefits platform.
Maze is hiring a Customer Success Manager to own adoption, renewals, and strategic research enablement for mid-market accounts across NAMER’s Central and East Coast regions.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
