Sr. Associate, Business Liaison

45%     Technology Operations and Vendor Management

• Manages application-level access and overall governance and oversight to designated LOB applications, including regular application-level user audits, outage notifications and escalations, etc.
• Provides status for application upgrades and maintenance to key stakeholders within and outside LOB(s).
• Manages key technology vendors, including contracting, onboarding, and ongoing partnerships.
• Oversees the work performed by Service Providers relevant to LOB(s).
• In partnership with BTG team members, supports migration of technology support of new applications to Service Desk and Providers as applications and services are implemented.
• Conducts advanced ongoing analysis to identify trends, variances, and issues.
• Proactively seeks to prevent problems or issues from arising by analyzing metrics and feedback and implementing the necessary changes.
• Drives solutions and successfully engages in difficult conversations with all stakeholders.
• Documents specific duties, activities, problems solved, and issues resolved.
• Frequently updates FAQ’s and SOP’s.
• Continuously improves and documents processes and procedures to follow best practices and minimize resource waste.
• Utilizes the appropriate technologies and ensures that LOB stakeholders have the solutions they need, when they need them, and in the media best suited to their requirements.

40%     Technology Planning and Project Management

• Supports senior-level Business Liaisons in developing and managing the project plan, timeline, and budget for assigned projects.
• Produces executive-level documentation, reports, analysis, technical writings, and communication.
• Communicates program status to key business stakeholders and management.
• Effectively leads and facilitates project meetings, as needed.
• Proactively resolves problems and highlights key risk areas within and between project teams.
• Creates, manages, and supports complex programs with multiple departmental stakeholders, vendors, and LOBs with high risk.
• Develops and enhances key business and vendor relationships.
• Possesses a broad knowledge of most technical and business resources and uses them to effectively coordinate team members and external resources.
• Builds trust among stakeholders, team members, and partners through relationship building and transparent communication.
• Collaborates with senior-level Business Liaisons to develop annual budgets for Line of Business partner areas.
• Supports senior-level Business Liaison in business analysis and prepares recommendations and business plans, as needed.
• Provides subject matter expertise on business user needs, requirements, and preferences (individually or through looping in other contacts).
• Creates and analyzes relevant data and data visualizations; develops recommendations to present to management on LOB technology investment areas.
• Documents, summarizes, and presents portfolio financial updates surrounding investment in BTG areas related to LOB(s).
• Possesses strong analytical skills, including an understanding of business economics and financial resources.

5%       Cybersecurity Program Management

• Mitigates technology-based risks in partnership with Managing Director of BTG, CISO, and other BTG Team Members
• Embeds with CISO to provide adequate oversight of CISO’s security platform

5%       Technology R&D & Proof of Concept

• Research multiple new or existing technologies to satisfy business requirements.
• Manage initiatives to document and test these technologies.
• Create presentations for senior leadership that document research conducted, outline top options, and provide an opinion on which solution should be implemented.

5%       Miscellaneous

• Attend meetings and serve on committees, as requested.
• Maintain and increase knowledge and skills through attendance at meetings, conferences, training seminars and in-service training sessions.
• Support ad hoc initiatives, as requested.