Team Lead - Order Fulfillment Rep

JOB OVERVIEW:

This position is responsible for overseeing daily warehouse operations with a primary focus on order fulfillment, FBA (Fulfillment by Amazon) pallet preparation, and WFS (Walmart Fulfillment Services) shipment processing. This role ensures accuracy, efficiency, and timeliness across all warehouse outbound operations while leading, supporting and directing warehouse staff to meet performance and service-level targets.

KEY RESPONSIBILITIES  

• Team Leadership & Execution

  • Lead, train, and direct warehouse staff responsible for picking, packing, and shipping marketplace orders

  • Set daily priorities and ensure team alignment with order volume and shipment deadlines

  • Monitor productivity and accuracy, providing coaching and performance feedback

  • Maintain a strong culture of accountability, efficiency, and continuous improvement

• Order Fulfillment (DTC & Marketplace)

  • Oversee end-to-end order fulfillment for Amazon, Walmart, eBay, and direct website orders

  • Ensure all orders are picked, packed, and shipped accurately and on time

  • Troubleshoot fulfillment issues and implement corrective actions quickly

• FBA (Fulfillment by Amazon/Walmart) Operations

  • Manage the preparation and shipment of FBA/WFS pallets in accordance with Amazon requirements

  • Ensure labeling, carton content accuracy, pallet configuration, and compliance standards are met

  • Coordinate shipment scheduling and carrier pickups

  • Minimize chargebacks, errors, and delays through strict quality control

• Inventory

  • Partner with inventory and purchasing teams to ensure proper stock levels for fulfillment and FBA/WFS shipments

  • Conduct routine audits to ensure inventory accuracy

  • Identify inefficiencies and recommend process improvements to increase throughput and reduce costs

SPECIFIC KNOWLEDGE & SKILLS: 

• Leadership and team development experience

• Operational efficiency mindset

• Strong problem-solving and decision-making skills

• Strong organizational and time management skills

• Clear communication and accountability

GENERAL SKILLS & COMPETENCIES: 

• Strong time management skills and the ability to prioritize work and meet deadlines

• Very good attention to detail and accuracy

• Customer service oriented and the ability to work with complex issues

• Ability to plan and arrange activities

• Very good interpersonal communication skills

• Very good written and verbal communication skills

• Ability to maintain confidential and highly sensitive information

• Ability to work in a team environment

• Ability to multi-task

• Ability to manage conflict

• Capacity to work effectively under pressure

• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE: 

Typically 3 or more years of related experience.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

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