Job details

Staff UX Researcher

HoneyBook is an AI-powered business management platform serving service-based small businesses and freelancers. We are hiring a Research Operations Coordinator to own and evolve our research repository, standardize processes and tools, coordinate participant recruitment and sessions, and amplify the impact of the UX Research team across the company.

Skills

Operational coordination for research or similar teams
Participant recruiting and management
Experience with research and project management tools
Vendor relationship and account management
Strong written and verbal communication
Budgeting and basic financial tracking
Familiarity with AI tools for documentation and productivity
Ability to work across time zones and travel occasionally

Responsibilities

Coordinate end-to-end operational aspects of remote and in-person research (scheduling, participant communication, screener calls, recruitment pipelines, incentives).
Standardize and maintain research documentation, playbooks, templates, training materials, and the internal research repository.
Define and maintain how insights and research summaries are documented, shared, and consumed across the organization.
Collaborate with UX Research and Design leadership to identify and implement process improvements, tools, and templates.
Drive visibility of research projects and findings via newsletters, internal communications, and repository updates.
Manage research operations budget: forecasting, tracking, and reporting.
Plan and coordinate in-person research logistics and events, including vendor coordination and participant experience.

Education

Bachelor's degree or equivalent experience preferred
Relevant coursework or certifications in research, UX, operations, or project management considered a plus

Benefits

Competitive base salary plus meaningful equity
Wellness programs and benefits
Unlimited paid time off and strong family leave policies
Hybrid work model with 3 office days/week in New York
Growth-driven culture with opportunities for learning and ownership

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Research Operations UX Research Research Coordinator Participant Recruiting User Interviews Qualtrics Notion Airtable Research Repository Vendor Management Event Coordination AI tools

HoneyBook Glassdoor Company Review

4.4

HoneyBook DE&I Review

3.9

CEO of HoneyBook

Oz Alon

Approve of CEO

Average salary estimate

$94500 / YEARLY (est.)

min

max

$84000K

$105000K

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