Client Success Manager - REMOTE - job 1 of 2
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships.
- Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow.
- Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization.
- Act as an operational advocate during escalations and maintain strong client relationships through proactive communication.
- Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership.
- Partner with Service Delivery and the Retention team to implement client quality improvement plans.
- Collaborate with internal departments to achieve agreed-upon enhancements and deliverables.
- 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams.
- Strong communication, analytical, and problem-solving skills.
- Familiarity with ServiceNow, Salesforce and Microsoft Office.
- 4-year college degree with 2 years client-facing experience in a client success role preferred.
- In lieu of a degree, 5 years of client-facing experience in a client success role is required.
- Competitive salary ranging from $60,000 to $75,000 (bonus eligible).
- Opportunity to work remotely.
- Continuous learning and professional development.
- Collaborative work environment with seasoned experts.
- Comprehensive benefits package.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead a global engineering organization to integrate AI-powered tooling, drive execution excellence, and shape product delivery strategies as the Senior Director of Engineering (remote).
Customer Success Manager responsible for guiding a portfolio of commercial and enterprise customers through onboarding, adoption, and ongoing engagement to drive retention and expansion with a modern benefits platform.
BeReal seeks an experienced AdOps Account Manager to run, optimize, and expand digital advertising campaigns for key US clients using our adtech stack.
Finvari is hiring an Account Manager to drive expansion sales and upsell within mid-market construction customers while partnering closely with revenue and customer teams.
Wealth.com is looking for a Strategic Accounts Onboarding Manager to deliver white-glove onboarding for enterprise clients and design the scalable onboarding program and playbooks that will drive long-term adoption and retention.
Resillion is hiring a Client Services Account Manager in Burbank to manage media QA projects, prepare work orders, coordinate cross-functional teams, and maintain client relationships through to final delivery.
Client Experience Coordinator responsible for end-to-end scheduling, logistics, and CRM execution to ensure a smooth, professional client journey for the Client Growth team.
Lead client adoption and delivery for large core-banking transformations, ensuring clients meet contracted volumes, timelines, and value while managing P&L and cross-functional teams.
Act as the hands-on Account Executive embedded with a major sports attraction to manage timelines, coordinate cross-functional execution, and ensure smooth launch and campaign delivery.
Moonshot AI is hiring a data-driven Customer Success Manager to partner with eCommerce brands, drive onboarding and experimentation, and turn AI-powered insights into measurable growth.
Strategic Customer Success Manager at Front responsible for driving renewals, adoption, and long-term value for a portfolio of B2B customers in a hybrid San Francisco-based role.
Hinge Health is hiring a Client Success Manager to partner with employer clients, drive enrollment and adoption, and demonstrate measurable ROI through data-informed program management.
Customer Success Manager responsible for guiding a portfolio of commercial and enterprise customers through onboarding, adoption, and ongoing engagement to drive retention and expansion with a modern benefits platform.
Join a fast-growing mental health company as an Account Management Associate responsible for managing a portfolio of primary care practices and increasing consistent referrals through field-based relationship-building and data-driven outreach.
Customer Success Manager for a fast-growing FinTech, responsible for driving partner practice retention and transaction growth through data-driven engagement, onboarding, and enablement.
Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
623 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
