Director Customer Experience Jobs

Lead the development and execution of Wawa’s brand strategy and omnichannel communications to drive traffic, loyalty, and measurable business impact across physical and digital customer touchpoints.

Senior CX leader sought to scale a 40-person customer experience organization using people-centered practices and AI-enabled operations to boost satisfaction, retention, and product impact.

Auberge Collection is hiring a Director of Client Development to design and lead global clienteling and loyalty initiatives that deepen relationships with high-value luxury guests.

Wynn Resorts seeks an experienced Director of User Experience to lead a UX team and shape guest-centered design across web, mobile, in-room devices, and kiosk experiences.

Lead break-in and expansion for enterprise accounts at a fast-growing conversational AI platform, owning strategy, relationship-building, and deal execution for strategic logos.

CareMessage is hiring a Director of Customer Experience to scale a high-impact, data-driven CX function that improves adoption and program health for safety-net healthcare partners using digital and AI-augmented workflows.

Lead and scale a marketing strategy practice at Stitch by advising enterprise clients on martech roadmaps, customer journeys, and data-driven lifecycle programs while managing and mentoring a team of strategists.

Lead the strategic design and launch of a new paid consumer membership service as a client-facing Freelance Service Design Director at Fantasy.

Netomi is hiring a Principal Account Strategist to lead enterprise GenAI program strategy, executive engagement, and commercial expansion across Fortune-scale customers.

Lead DTC customer experience innovation remotely to design compliant, data-driven digital products that improve patient journeys and support oncology trial recruitment.

Senior leader needed to own P&L and lead growth, profitability, and cross-functional initiatives for a major retail partnership at SquareTrade (Allstate Protection Plans).

Lead DTC innovation and patient-centered digital strategies to improve engagement and trial recruitment for oncology patients while ensuring regulatory compliance and data-driven outcomes.

Lead the Northeast sales organization for Calabrio, driving enterprise revenue, coaching a high-performing team, and executing strategic go-to-market initiatives for customer experience solutions.