Wfm Jobs

Customer Care Supervisor for Culligan Quench responsible for leading a small contact-center team to deliver excellent subscription account management, improve NPS/CSAT, and reduce escalations.

Lead technical design and implementation of enterprise Genesys Cloud CX contact center solutions for Miratech, driving integrations, architecture standards, and CX innovation.

Fortune Brands is hiring a remote Workforce Specialist to manage forecasting, scheduling, real-time monitoring and workforce analytics for its US contact center operations.

NeuraFlash, part of Accenture, is hiring an AWS Solution Architect to design and lead Amazon Connect and Salesforce-integrated contact center solutions and deliver measurable customer outcomes.

Lead and coach a remote customer service team at Minted to drive quality, productivity, and customer satisfaction while supporting team development and operational goals.

Abercrombie & Fitch Co. is hiring a Customer Care Operations Analyst to lead WFM, optimize staffing and forecasting across outsourced contact centers, and manage budget and performance outcomes.

BETSOL is hiring a seasoned Contact Center Application Engineer to be the technical owner for Aspect WFM, Aspect Gamification/League, and Intradiem automation in a production contact center environment.