Technical Service Engineer -- Night Support
We offer:
What We Offer:
- Career Development
- Competitive Compensation and Benefits
- Pay transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What you Will Do in This Role:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues
- Collaborate with the development team to resolve complex issues
- Document and track customer issues and problems.
- Assist in the creation of support documentation and knowledge base articles.
- Conduct training sessions for customers on software usage.
- Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
- Participate in an on-call rotation during non-business hours
What We Are Looking For:
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- Proven experience in software support or a similar role
- Strong problem solving skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Experience with Oracle / MS SQL databases
- Experience with Windows operating systems
- Material handling experience
- Experience with Java, C, C#, or Python
- Customer Service experience
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide bilingual (Spanish/English) in-person and phone assistance to Oregonians applying for public benefits while supporting office operations and applying eligibility rules with compassion and accuracy.
Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.
Provide empathetic, accurate patient billing support and revenue-cycle assistance for One Medical members, resolving insurance and payment issues via phone and digital systems.
Notion is hiring an Enterprise Technical Support Specialist in NYC to deliver high-touch technical support, reproduce and drive resolution of complex issues, and help scale enterprise support processes.
Customer-focused banking associate needed to deliver excellent in-branch service, handle transactions accurately, promote PNC products, and support sales and branch operations at the New Braunfels Marketplace location.
As a Technical Customer Success Manager - Integrations at Agiloft, you will validate integration architectures, remediate high-risk implementations, and scale repeatable integration success patterns to improve adoption and retention.
Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.
Customer-focused Creator Experience Specialist needed to support and engage creators across TikTok Shop and social platforms, delivering fast support, coaching, and community growth on a PST schedule.
Lead and scale Wealth.com's client support function by building infrastructure, analytics, and AI-assisted workflows to drive proactive, efficient client success.
LiveData is hiring a Customer Success Technical Manager to diagnose and resolve technical issues, own customer-facing documentation, and support hospital deployments in a remote, Eastern-time-focused role.
Provide expert technical support for Tines’ automation platform, resolving API and integration issues and helping customers implement secure, scalable workflows while contributing product feedback.
Vetcove seeks a Remote Chat Support Associate to provide timely, empathetic support to veterinary customers across chat, email, and phone while helping surface product improvements.
SpotOn is hiring an Installation Specialist in Royal Oak to lead virtual site readiness checks, execute POS deployments, and provide technical escalation and mentorship to ensure successful restaurant installations.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
