Customer Relations Manager

We are seeking a Customer Relations Manager at our Port Washington, WI location to build strong client partnerships, lead customer projects, and represent our contract manufacturing capabilities. This role combines relationship management, project oversight, and cross‑functional collaboration to ensure exceptional customer satisfaction and business growth. This is not a sales position.  This is a managerial position which will oversee our project management team, while simultaneously handling all customer issues/concerns. 

Key Responsibilities

• Serve as the primary contact for customer communication and project coordination
• Maintain and grow relationships with existing customers; identify new opportunities
• Present KTP capabilities to prospective clients and support new business development
• Lead, mentor, and develop customer service staff
• Develop project proposals including pricing, materials, and labor needs
• Collaborate with internal teams and vendors to ensure quality and on‑time delivery
• Support contract negotiations with the legal team
• Attend trade shows and monitor market trends
• Travel as needed to customer and supplier locations

• Requires a Bachelor’s degree in business or a related field.
• Must have prior experience (5-7 years) of project management and/or customer service experience in a manufacturing environment.
• Must have previous supervisory experience and will lead a team of 2-4 project managers.
• Ability to understand market trends, as well as experience in new customer development.
• Requires the ability to read, analyze, and interpret business information, journals, technical procedures, or governmental regulations.
• Must have excellent communication skills (written and verbal) to write reports and findings and present to all levels of management in a clear and concise manner.
• Excellent customer relationship management skills and corresponding experience.
• Excellent analytical problem-solving capabilities.
• Exceptional project management skills.
• Exceptional organizational skills, along with strong attention to detail.
• Exceptional multi-tasking and project management skills, along with ability to perform well under pressure while maintaining composure and respect for everyone.
• Demonstrated excellence in Microsoft Office suite.
• Proven ability to maintain confidentiality and discretion with information.

Culture

• Safety is KTP's top priority - everyone should go home in the same condition they came to work
• KTP builds collaborative relationships that strengthen the overall work environment
• Opportunity for growth, development and advancement within each department, or across departments
• Fast-paced environment, constantly changing, and the days go by quickly!

Benefits

• Comprehensive medical insurance plan and prescription drug coverage
• Comprehensive dental insurance plan
• FREE Basic Life and AD&D Insurance (company-funded & voluntary options)
• Short and Long Term Disability coverage (FREE company-funded coverage & voluntary options)
• Voluntary Life & Disability Program Eligibility
• Optional Flexible Spending Accounts (medical & dependent care)
• Prescription safety glasses cost-sharing program
• FREE financial wellness counseling and tools
• Time off for preventive care doctor appointments
• 401(k) retirement plan with employer match
• Employee Assistance Program (FREE to employees and your families)
• Paid vacation time (earn more as your seniority grows!)
• Company-paid holidays
• Nicotine-cessation aid reimbursement
• Continuing education opportunities/ Tuition Reimbursement program
• Onsite annual Health Risk Assessments
• Fitness membership discounts
• Community involvement & volunteer opportunities
• AT&T and Verizon wireless discounts

More info at - https://sites.google.com/kleentest.com/welcome/why-ktp