Service Advisor - Collegeville, PA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

JOB Overview:

The Service Advisor  will support our Training Facility, which provides webinars, seminars, and eLearning courses to customers on cranes and crane maintenance. This role is pivotal in promoting our training programs, engaging with potential and existing customers, and driving sales to ensure our training offerings reach a wide audience.

Key Responsibilities:

1. Sales and Customer Engagement:
   • Proactively reach out to potential customers to promote webinars, seminars, and eLearning courses on cranes and crane maintenance.
   • Respond to inbound inquiries and provide detailed information about our training programs.
   • Follow up with leads and convert them into sales.
   • Maintain relationships with existing customers to encourage repeat business and referrals.
2. Sales Support:
   • Assist customers with the registration process for training sessions.
   • Provide pricing information and process orders.
   • Coordinate with the training team to schedule courses and ensure customer needs are met.
   • Manage and update customer records in the CRM system.
3. Marketing and Promotion:
   • Collaborate with the marketing team to develop and execute promotional campaigns for training programs.
   • Provide input on marketing materials and content to effectively promote training offerings.
   • Participate in webinars and seminars as needed to provide support and engage with participants.
4. Reporting and Analysis:
   • Track and report on sales performance and customer feedback.
   • Analyze sales data to identify trends and opportunities for growth.
   • Provide regular reports to the Sales Manager on sales activities and results.
5. Product Knowledge:
   • Maintain a thorough understanding of our training programs and the benefits they offer.
   • Stay informed about industry trends and customer needs related to crane maintenance.
   • Continuously update product knowledge to effectively communicate value to customers.

• Education: Bachelor's degree in Business, Marketing, or a related field preferred.
• Experience: Minimum of 2 years of experience in inside sales, preferably in a technical or training-related field.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong sales and negotiation abilities.
  • Proficiency with CRM software and Microsoft Office Suite.
  • Ability to understand technical concepts related to crane maintenance.
  • Self-motivated and able to work independently as well as part of a team.
• Other Requirements:
  • Strong organizational and time management skills.
  • Ability to multi-task and manage multiple priorities in a fast-paced environment.
  • Willingness to learn and adapt to new sales strategies and techniques.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.