Product Experience Specialist (Boston)
TL;DR
We're looking for Product Experience Specialists to join Lovable's first Americas hub in Boston. You'll deliver world-class support to our users, capture high-signal product insights from the front lines, and help build something new — a PX team that powers our Americas coverage. This role is for someone who's user- and product-obsessed, loves solving problems, and wants to see the inside a company that's changing how software gets built.
This is a part-time or full-time contractor role, ideal for students at Boston-area universities.
Why Lovable?
Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we're just getting started.
We're a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.
What we're looking for
User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter.
Crystal-Clear Communicator: Whether it's a concise chat reply or a detailed bug report, you communicate warmly, clearly, and precisely.
Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked — even if it's something we haven't seen before.
Bonus: Experience in B2C SaaS customer support
Bonus: Experience using Lovable and other AI tools
What you'll do
Become a Lovable expert: Understand every part of our product — deeply
Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity across US time zones
Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
Improve our support stack: Keep our internal knowledge base up to date and find ways to improve our processes
Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction
About your application
Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
We treat all candidates equally - if you are interested please apply through our application system.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Provide expert technical support for Tines’ automation platform, resolving API and integration issues and helping customers implement secure, scalable workflows while contributing product feedback.
LiveData is hiring a Customer Success Technical Manager to diagnose and resolve technical issues, own customer-facing documentation, and support hospital deployments in a remote, Eastern-time-focused role.
Provide empathetic, accurate patient billing support and revenue-cycle assistance for One Medical members, resolving insurance and payment issues via phone and digital systems.
Sortly is hiring a Customer Experience Senior Specialist to manage multi-channel support and onboarding, escalate and track technical issues, and translate customer feedback into product improvements within a small, collaborative remote CX team.
Customer-focused Creator Experience Specialist needed to support and engage creators across TikTok Shop and social platforms, delivering fast support, coaching, and community growth on a PST schedule.
DCWP's Licensing Division is hiring a Customer Service Representative to review and process license applications, deliver high-volume customer support, and assist applicants in navigating agency and interagency requirements.
Lead a technical support team at Promenade, owning escalations, operational KPIs, and hands-on technical troubleshooting across POS, ecommerce, hardware, and integrations.
Rezilient is hiring a Technical Support Specialist to own first-line technical triage, resolve common user issues, and route complex problems across product, engineering, and clinical teams to improve patient and internal user experience.
Lead the design and scaling of Rapsodo’s post-sale customer experience across hardware and software products in North America, building infrastructure, AI-driven operations, and cross-functional feedback loops to improve onboarding, support, and activation.
Notion is hiring an Enterprise Technical Support Specialist in NYC to deliver high-touch technical support, reproduce and drive resolution of complex issues, and help scale enterprise support processes.
Be the technical trusted advisor for Clay’s highest-value enterprise accounts, resolving complex issues, designing integrations, and shaping how we scale enterprise support.
Provide bilingual (Spanish/English) in-person and phone assistance to Oregonians applying for public benefits while supporting office operations and applying eligibility rules with compassion and accuracy.
Lead and scale Tines' East Technical Support Engineering team to deliver world-class support for enterprise and public-sector customers while driving process improvements and cross-functional collaboration.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
