Specialist, Marketplace Onboarding
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Meijer Rewards
Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth
Please review the job profile below and apply today!
The Marketplace Onboarding Specialist is responsible for successfully onboarding and launching third party sellers on Meijer Marketplace. This role partners closely with sellers and internal teams to ensure operational readiness across onboarding requirements including KYC, payments, catalog setup, offers, fulfillment, and returns. The Specialist plays a critical role in delivering a high-quality seller experience while supporting Meijer’s curated marketplace strategy and growth objectives.
What You’ll be Doing:
- Manage the end‑to‑end onboarding process for approved Marketplace sellers, ensuring timely and accurate completion of all onboarding steps.
- Guide sellers through Marketplace requirements including seller registration, KYC and payments setup, catalog creation, offer configuration, shipping, and returns.
- Serve as a primary point of contact for sellers during onboarding, answering questions and troubleshooting issues to remove friction and accelerate time to launch.
- Partner with internal teams (Marketplace, IT, Finance, Legal, Risk, and Customer Care) to resolve onboarding blockers and ensure sellers meet Meijer standards.
- Support seller incubation efforts by educating sellers on best practices that drive early success, including content quality, pricing, shipping expectations, and operational SLAs.
- Monitor onboarding progress and readiness milestones, escalating risks or delays as needed.
- Capture seller feedback and identify recurring onboarding issues to inform process improvements and documentation.
- Maintain onboarding documentation, checklists, and communications to support a consistent, repeatable onboarding experience.
What You Bring with You (Qualifications):
- Bachelor’s degree or equivalent combination of education and experience.
- 2–4 years of experience in eCommerce, marketplace operations, onboarding, account management, customer success, or a related field.
- Experience working with third‑party sellers, vendors, or partners in a digital commerce environment.
- Strong organizational skills with the ability to manage multiple sellers and priorities simultaneously.
- Clear written and verbal communication skills, with the ability to explain complex processes in a simple, seller‑friendly way
- Experience with online marketplace platforms (e.g., Mirakl) preferred.
- Familiarity with seller onboarding components such as KYC, payments, catalog management, and fulfillment workflows preferred.
- Experience partnering cross‑functionally with technology, operations, and business teams preferred.
- Comfort working in a fast‑moving, build‑and‑scale environment preferred.
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Meijer, it's not just a brand name, it’s a family name. Founded by Hendrik and Gezina Meijer and their children in 1934, and still family owned today, we treat our Team Members like they’re family. We want to see them happy, growing, and successfu...
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