Program Manager - job 1 of 3

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

We’re looking for a high-impact Program Manager who excels in end-to-end execution and large-scale operational delivery. In this role, you will transform complex business challenges into actionable plans, drive measurable outcomes, and partner closely with cross-functional teams, within MSX and on the customer side, to ensure flawless project execution.

Key Responsibilities:

Project Leadership & Business Execution

· Lead multiple customer supporting operational programs, and cross-functional initiatives from concept through delivery, ensuring measurable outcomes.

· Translate strategic objectives into structured project plans and execution roadmaps with clear milestones.

· Evaluate current-state business processes and recommend data-driven, scalable improvements.

· Own full delivery execution: scope, timeline, quality, budget, resource planning, and client satisfaction.

· Manage customer embedded teams, including hiring and addressing employee performance.

· Proactively identify risks, operational bottlenecks, and process gaps — and present clear, solution-oriented recommendations.

· Maintain strong financial oversight, including forecasting, spend tracking, and invoicing to ensure project profitability.

Business Process & Operational Alignment

· Build deep partnerships with business leaders, department heads, and operational teams to ensure alignment on goals and deliverables.

· Work closely with MSX support functions (HR, IT, Finance) and navigate internal requirements to assure process compliance and mobilize agile support for the needs of the projects and teams under management.

· Optimize workflows and internal processes to strengthen delivery efficiency and consistency.

· Define KPIs, project health metrics, and performance dashboards to drive visibility and accountability.

· Coordinate with distributed teams, analysts, SMEs, and external partners to ensure seamless execution.

· Ensure all deliverables meet quality standards and support organizational objectives.

Client & Stakeholder Management

· Develop strong, long-term relationships with client executives and operational leaders.

· Lead steering committee meetings and facilitate alignment on scope, requirements, dependencies, and business outcomes.

· Serve as the primary communication channel between internal delivery teams and client stakeholders. This requires extensive onsite presence at customer sites, predominantly in Orange County, CA.

· Set and manage client expectations with clarity and consistency.

· Gather performance insights and client feedback to fuel continuous improvement.

· Bachelor’s degree in Business Administration, Management, or related field (or equivalent experience).

· 5+ years managing business process improvement, operational execution, or corporate project delivery.

· Deep understanding of automotive retail aftersales operations.

· Strong organizational and prioritization skills with the ability to manage multiple concurrent workstreams.

· Demonstrated success influencing stakeholders and building trusted relationships.

· High sense of ownership, initiative, and resilience in fast-moving environments.

Preferred Qualifications

· Experience in the automotive industry (OEM, retail, corporate, or agency).

· Experience within a professional services or consulting environment.

· Ability to quickly adopt new technology and integrate digital tools into business operations.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skillsets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSX, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $100k to $125k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.