Client Relations Associate
About This Job:
We’re looking for an Client Relations Associate who is passionate about client experience, proactive support, and relationship building. This role will focus on managing a portfolio of clients, ensuring they receive white-glove service while driving satisfaction, retention, and long-term value.
You’ll be the face of our service delivery to your clients; connecting them to the right technical resources, keeping them informed, and advocating for their success. You’ll work closely with our Senior Client Relations Manager, who will support your onboarding and development.
What You’ll Do:
Own the relationship with an assigned book of clients, serving as their main point of contact.
Conduct regular check-ins to maintain alignment and satisfaction.
Proactively monitor service performance, ticket trends, and client engagement.
Collaborate with our technical team to ensure smooth service delivery and issue resolution.
Identify and surface upsell or growth opportunities to the Senior Client Relations Manager.
Manage the renewal process and support contract updates.
Assist in onboarding new clients and ensuring a smooth handoff to technical teams.
Maintain accurate notes, updates, and tasks within our documentation systems.
About You:
2+ years of experience in Account Management, Client Success, or a client-facing role (preferably in tech, MSP, SaaS, or IT services).
College degree in communications, psychology, English, or related field preferred.
Exceptional communication skills; clear, polished, and client-friendly.
Strong organizational habits and ability to manage multiple accounts at once.
A proactive, solution-oriented mindset.
Experience with tools like JIRA/ticketing systems is a plus.
Comfortable working independently in a fast-paced environment.
Benefits:
❤️🩹 Health Benefits
100% covered health, dental and vision insurance for you, 50% for dependents
Paid Parental Leave
HSA/FSA eligibility
Access to a variety of mental health programs
💸 Compensation, Rewards & Recognition
401(k) + 4% company matching
🌴 Balance
Flexible Time Off
📚 Learning & Development
Flexible certification and learning stipends and reimbursements
🤝 Culture
Biannual company retreats
Social events
Wellbeing events and programs
➕ Extras
Home internet and mobile reimbursement
Monthly meal stipend
Commuter benefits
Onsite meals and snacks
Dog-friendly office
Interview Plan
Round 1
Phone call with recruiter
Round 2
45 min zoom call with hiring manager
Round 3
45 min with Service Manager
Final Round
Mock Client Activity
Commitment to Diversity: Network Right best serves our employees, as well as our clients, when we foster a diverse, equitable, and inclusive workplace. We value the perspectives of employees with different backgrounds and experiences. Network Right has dedicated itself to the principle that the quality of its work and the continued growth of its business are enhanced by implementing internal policies and practices aimed at ensuring that each individual has an equal opportunity to succeed regardless of their background and identity.
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