Sales Operations Specialist

As a Sales Operations Specialist at OnLogic, you will be a strategic partner to the Sales team, focused on maximizing sales efficiency and driving revenue growth. This is achieved by designing, implementing, and continuously improving the processes, tools, and resources necessary for daily sales operations. This role focuses on optimizing the sales technology stack, ensuring data integrity, and providing actionable performance analysis, while also managing essential customer onboarding and custom projects. Our ideal candidate thrives in a fast-paced environment, expertly navigating shifting priorities while maintaining seamless communication with internal teams and customers. You will leverage your operational expertise and project management skills to drive mutual success alongside a dynamic team focused on sales enablement, process design, and continuous improvement.

We believe in the power of in-person collaboration and the benefits of a strong workplace community. Therefore, this role requires an on-site presence at either our Cary, NC or South Burlington, VT office. We encourage candidates who are able to relocate or comfortably commute to apply.

In this role, you’ll be responsible for:

• Process Optimization: Drive continuous improvement of critical sales workflows (e.g., quoting, order processing, lead time management) to maximize efficiency, streamline operations, and accelerate revenue growth. 
• Project Management: Coordinate and oversee custom projects and professional services throughout the sales lifecycle, partnering with sales teams, engineers, and clients to ensure successful delivery.
• CRM and Tech Stack Management: Maintain the Customer Relationship Management (CRM) system (HubSpot) and ERP (Odoo) to ensure data accuracy, support reporting needs, and streamline sales activities. Support the sales technology stack, ensuring the sales team has the necessary resources to perform effectively.
• Sales Enablement & Support: Provide training and support to sales personnel on new processes, sales tools, and CRM usage to ensure compliance and adoption.
• Cross-functional Collaboration & Best Practices: Create and maintain documentation for sales processes and Standard Operating Procedures (SOPs). Work closely with sales leadership
• Reporting and Metrics: Monitor and manage key performance indicators (KPIs) for sales operations, help develop insightful dashboards, and pinpoint areas for process enhancement.

The team you will be joining: 

Our Sales team is made up of a range of highly-impactful roles, with opportunities to demonstrate great sales leadership and customer service at every stage of the sales cycle. Our sales roles include:

• Acquisition Team: Strategic Account Managers and Business Development Managers focused on prospecting, lead generation, and closing deals with new customers. 
• Inside Sales Team: Strategic Account Managers and Technical Sales maintain our inbound lead engine as a cornerstone of sustained growth through lead qualification, customer retention, and funnel management.
• Enterprise Accounts Team: Strategic Account Managers manage and grow key strategic accounts with complex solution selling and executive relationship management.
• Sales Operations: Process driven leaders who optimize our workflows and data driven approach in a rapidly scaling organization.

Learn more about Life at OnLogic: www.onlogic.com/life-at-onlogic

• 2-4 years of prior experience in sales operations, business operations, and/or project management 

• Bachelor's degree preferred.
• Experience working with a CRM (HubSpot) and an ERP system.
• A strong sense of individual accountability, ownership, and a desire to contribute to a rapidly growing business.
• Ability to work in the U.S. without visa sponsorship. 

Who we're looking for:

• You adapt easily to shifting priorities while maintaining a high quality of work and strict attention to detail.
• You learn new processes quickly and efficiently, enjoy identifying possible process improvements, and are self-motivated to strategically and creatively solve problems.
• You are driven by a deep desire to deliver exceptional customer satisfaction.
• You enjoy the challenge of "Making it Possible" alongside our Sales team and customers every day.
• You hold yourself and your teammates accountable in a constructive manner to drive productivity and achieve established goals.
  

Who we are:

OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative, and Independent. We have an open office, open salaries, and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers.

The salary range for this role is $65,000 to $75,000. We determine final compensation based on discussions with applicants and their experience in similar roles. 

• A competitive salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus 
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow