Logistics Freight Forwarding Operation Specialist (EM7153)

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit www.CelloLogistics.com.

Logistics Freight Forwarding Operation Specialist will be pivotal in managing to support comprehensive shipment operations globally. This role demands an astute ability to coordinate with a range of vendors to ensure seamless execution of logistics processes, aiming for unparalleled customer service. The candidate will be responsible for meticulously planning, scheduling, and overseeing daily operations related to freight forwarding.

Key Responsibilities:

1. Operational Oversight and Execution:

• Manage and oversee day-to-day import operations of air and ocean freight forwarding as well as inland transportation.
• Source and negotiate with carriers for the movement of irregular or urgent freight.
• Manage the schedule of shipments and ensure effective communication with carriers and optimal utilization of systems.

2. Client Relationship Management and Service Delivery:

• Build and maintain strong relationships with clients, proactively addressing their logistical needs to achieve high levels of satisfaction.
• Respond promptly to customer requirements, concerns, and issues, resolving any operational irregularities that interfere with timely delivery.
• Oversee communication with assigned customers, ensuring customer requirements are met efficiently.

3. Compliance and Documentation Management:

• Prepare and manage essential documentation, including Master Bill of Lading instructions, Master and House Air Waybills, manifests, invoices, and delivery orders.
• Ensure all shipping and forwarding activities comply with local and international regulations.
• Stay up-to-date with international trade regulations, customs requirements, and trade agreements.
• Monitor audits to ensure all required inspections and documentation, including safety and DOT records, are completed and retained.

4. Financial and Performance Management:

• Handle Accounts Receivable (A/R) and Accounts Payable (A/P) billing processes efficiently.
• Monitor Key Performance Indicators (KPIs) and implement corrective actions to drive business success.
• Perform collection activities for A/R payments and manage overdue invoices within agreed terms.

5. Operational Efficiency and Innovation:

• Innovate operational processes to enhance work efficiency and improve sales/profit margins.
• Ensure AR/AP entries are completed accurately within the given timeframe.
• Optimize shipping costs through effective contract negotiations and budget management.

6. Team Leadership and Development:

• Support, motivate, and encourage teamwork within the workforce to meet productivity targets.
• Oversee agents and manage processes that support the customer's import and export needs.
• Prepare and share weekly, monthly, and quarterly reports with customers and headquarters.

7. Record Keeping and Reporting:

• Maintain accurate and comprehensive records and prepare reports related to all forwarding activities.
• Compile and present reports, synthesizing necessary data.

• High School Diploma or GED Required; Bachelor Degree Preferred
• 4+ years of experience in FTL/LTL Transportation dispatching or operations experience in logistics industry relevant industry knowledge.
• Ability to build trustworthy relationships with customers at all levels (C-level, Managers, Staff).
• Excellent presentation, communication, and organizational skills.
• Excellent problem-solving skills.
• Team player.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables).
• Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments.
• Collaborative leadership that engages and motivates team members, fostering a positive and productive work environment.
• ERP and WMS understanding and experience is a plus
• English/ Korean Bilingual required to communicate with customer preferred
• Ability to travel up to 10%.
• Required to work on site, Duluth, GA

We believe that when you thrive, we all succeed. That’s why our benefits are built to support your health, well-being, career growth, and life outside of work.

•  Comprehensive Health Coverage Top-tier medical, dental, vision, and prescription plans to keep you and your family covered.

• 401(k) with Company Match Invest in your future with our competitive retirement savings plan—and we’ll match your contributions.
• Flexible Spending Accounts (FSAs) Set aside pre-tax dollars for healthcare or dependent care expenses.
• Paid Time Off & Holidays Generous PTO plus company-paid holidays to recharge and unplug.
• Family/Medical/Bereavement/Parental Leave Paid leave to support you during hardships or life’s biggest moments.
• Life & Disability Insurance Peace of mind with company-paid life, short-term, and long-term disability coverage.
• Employee Discounts Enjoy exclusive deals on products and services with global Samsung Brand Power.

• Wellness Programs From fitness incentives to mental health support, we’ve got your well-being covered.
• Learning & Development Access various training programs, tools, and resources to enhance your skills and advance your career.
• Service Awards We honor your commitment! Enjoy special recognition and rewards for your dedication.
• Subsidized Lunch Support Savor your meals with our support.
• ...and more! Explore additional benefits and programs designed to support you both at work and in your personal life.

Samsung SDS America supports your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

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