Senior Merchant Success Manager
Skills
- 4-6 years experience in sales, merchant services, or customer success in a related industry
- Experience running business reviews with internal and external stakeholders
- Consultative selling and executive relationship management
- Conflict resolution and negotiation skills
- Advanced written and verbal communication
- Coaching and team leadership experience
- Strong Microsoft Office skills (Excel, PowerPoint, Outlook)
- Ability to analyze operational/data trends and translate into action
- Comfort working in a fast-paced, high-performance environment
Responsibilities
- Collaborate with internal stakeholders and team leads to continuously improve the merchant experience
- Increase customer KPIs and operational performance to ensure a world-class merchant experience
- Coach and develop team members to support middle-market, complex merchants
- Analyze merchant supply chain performance to surface opportunities and risks and recommend countermeasures
- Conduct business reviews, track merchant growth, and identify expansion opportunities within ShipBob
- Build and maintain transparent, strategic relationships across merchant organizations, including executive-level stakeholders
- Perform additional duties and responsibilities as needed
Education
- Bachelor's degree preferred or equivalent professional experience
- Relevant industry experience in supply chain, ecommerce, or fulfillment valued
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave
- Paid Holidays & Flexible Time Off
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401(k) Match
- Comprehensive benefits package and discretionary bonus eligibility
- Remote work flexibility
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Bland AI is hiring a Technical Account Manager to own post-sales success, accelerate enterprise deployments, and deliver measurable ROI with its human-like AI phone agents.
An early-career Technical Account Manager role focused on delivering technical success for a portfolio of Deputy customers while creating reusable playbooks and scalable processes for the TAM function.
CH Insurance is hiring a Commercial Insurance Marketing/Customer Service Associate to manage marketing, renewals, endorsements, and client service for small to mid-size commercial accounts using Applied EPIC and carrier rating systems.
Strategic Customer Success Manager at Front responsible for driving renewals, adoption, and long-term value for a portfolio of B2B customers in a hybrid San Francisco-based role.
Alpaca Health is hiring a Customer Success Manager to partner closely with autism care providers to optimize operations, drive revenue growth, and improve clinical outcomes using its AI-enabled platform.
Join a fast-growing mental health company as an Account Management Associate responsible for managing a portfolio of primary care practices and increasing consistent referrals through field-based relationship-building and data-driven outreach.
Customer Success Manager responsible for guiding a portfolio of commercial and enterprise customers through onboarding, adoption, and ongoing engagement to drive retention and expansion with a modern benefits platform.
Lead client-facing Amazon brand programs at GIGABRANDS, driving performance across PPC, SEO, catalog and creative while collaborating with cross-functional teams to grow client revenue.
Future of Cities seeks a detail-obsessed Relationship Management Associate to own CRM hygiene, outreach automation, and partner concierge work for a fast-growing global urban innovation community.
Lead client adoption and delivery for large core-banking transformations, ensuring clients meet contracted volumes, timelines, and value while managing P&L and cross-functional teams.
Hinge Health is hiring a Client Success Manager to partner with employer clients, drive enrollment and adoption, and demonstrate measurable ROI through data-informed program management.
Resillion is hiring a Client Services Account Manager in Burbank to manage media QA projects, prepare work orders, coordinate cross-functional teams, and maintain client relationships through to final delivery.
Front is hiring a Senior Customer Success Manager to drive retention and long-term value for a book of B2B customers by owning renewals, adoption, and strategic account outcomes.
ShipBob, headquartered in Chicago, Illinois, and established in 2014, is an eCommerce and logistics software company. Their platform acts as a back office for logistics, letting clients manage and edit orders, track real-time stock levels across f...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
