Manager, Customer Success
Skills
- 3-5+ years customer success or account management with hospital/health system clients
- Deep knowledge of hospital revenue cycle operations
- Strong project management and stakeholder management skills
- Excellent written and verbal communication; ability to tailor messaging to different audiences
- Analytical ability to interpret healthcare data and derive actionable insights
Responsibilities
- Manage a portfolio of live hospital and health system customers and act as their trusted advisor
- Lead sales-to-CS handoffs and coordinate with implementation teams for successful go-lives
- Monitor client performance, report financial impact, and drive expansion and renewals
- Serve as the voice of the customer, delivering feedback and advocating for product improvements
- Develop and improve CS tools, templates, playbooks, and onboarding processes
- Coordinate cross-functional resources to resolve customer issues and deliver solutions
- Surface customer success stories and manage reference customer relationships
Education
- Bachelor’s degree preferred or equivalent professional experience
- Healthcare, business, or related field is a plus
Benefits
- Medical, dental & vision with employer-covered premiums (plans cover ~75% depending on plan)
- Paid parental leave up to 12 weeks for birth or adoption
- Remote-first role (work from anywhere in the U.S.)
- Unlimited PTO and 10 company holidays
- 401(k) with Traditional & Roth options and 4% employer match via Fidelity
- Fast-moving, low-bureaucracy environment and mission-driven colleagues
Average salary estimate
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