Individual Giving Manager

About SPUR

SPUR is a nonprofit public policy organization in the San Francisco Bay Area. Through research, education and advocacy, SPUR works to create an equitable, sustainable and prosperous region, where all people thrive. We bring people together from across the political spectrum to develop solutions to the big problems cities face. Working in San Francisco, San José and Oakland, we are recognized and respected for our independent and holistic approach to urban issues.

The Opportunity

The Individual Giving Manager is a newly created position designed to oversee SPUR’s individual membership program and grow the mid-level donor base. The manager will implement annual appeals, identify and cultivate new donors, meaningfully steward existing donors, and utilize data to inform strategic decision-making. This dynamic role requires the ability to focus on day-to-day tasks while collaborating across the organization to achieve SPUR’s goals.

Essential Functions

Membership Management

• Responsible for raising approximately $800,000 in support of SPUR’s $6.7M annual budget
• Develop and implement renewal, recapture, and acquisition strategies for the entire individual membership portfolio, with a direct focus on growing the mid-level membership base, including SPUR’s Urban Leaders
• Draft and edit individual membership appeals and appropriately timed donor touch points
• Plan and oversee the implementation of the membership renewal, recapture, and acquisition processes for all individual membership levels
• Manage a portfolio of 75-100 mid-level donors ($1,000-$10,000), communicating effectively with donors through face-to-face and electronic cultivation, solicitation, and stewardship efforts
• Support Silver SPUR Awards fundraising efforts within the individual giving portfolio
• Develop, track, analyze, and evaluate metrics for individual membership campaigns in collaboration with the Development Operations Manager
• Develop internal fundraising systems aimed at identifying and qualifying prospects
• Develop and implement a high-performing moves management process within SPUR’s CRM database (Salesforce NPSP) in collaboration with the Development Manager
• Assist in developing donor reports that will assist in all aspects of individual membership fundraising
• Strong command of the individual membership budget, including expenses related to operating the individual membership program
• Maintain visibility and availability in the community and frequently attend community events
• Work closely with SPUR’s Engagement team to ensure memorable individual member experiences, with a focus on curated unique engagement opportunities for the Urban Leaders Council 
• Collaborate with the Director of Development to enhance individual donor fundraising at marquee SPUR events, such as the Silver SPUR Awards 
• Other responsibilities as required or assigned

Minimum Qualifications

• Bachelor’s degree or equivalent experience in membership operations
• Strong track record of relationship-based business development, fundraising or marketing
• Ability to work in Oakland, San José, and San Francisco

Required Knowledge, Skills and Abilities

• 3-4 years of experience in cultivating and soliciting individual gifts 
• 3-4 years of experience in managing memberships
• Interest in urban and public/civic affairs
• Comfort and willingness to ask for money
• Self-directing initiative
• Keen sense of judgment to handle complex donor relationships
• Proven effective communication skills (written and verbal)
• High attention to detail
• Ability to adapt to existing systems and improve upon them
• Proficient use of Salesforce, Excel, Word, PowerPoint

Compensation

The salary range for this position is $80,000-$90,000 depending on experience. This is a full-time, exempt position. SPUR offers a complete benefits package of health insurance, dental insurance, vision care, basic life insurance, pre-tax commuter benefits, employee assistance program (EAP) and retirement plan with twenty-five percent contribution matching.

Hybrid Work Environment

SPUR has a hybrid workplace model defined by a combination of remote and in-person work. We have mandatory all-staff in-person days on Monday and Wednesday, and as the job requires. Staff will be required to attend other in-person meetings, events, and programs around the Bay Area region as needed. All policies are subject to change.

Equal Opportunity Employer

SPUR is an equal opportunity employer with a strong organizational commitment to respecting differences of all kinds. SPUR prohibits unlawful discrimination against any employee or applicant for employment based on race, color, religion, sex, gender identity, age, sexual orientation, political orientation or disability or any other basis prohibited by law. In that spirit, we strongly encourage applications from people of color, persons with disabilities, women, LGBTQ applicants and others that will contribute to the diversity of our staff.

Applicants With Disabilities

Reasonable accommodations will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so assigned.