Site Reliability Engineer - Senior Consultant level

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

About Pismo (A Visa Company)
Visa’s Technology Organization is a global community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated payment networks, capable of handling tens of thousands of secure transactions per second across millions of merchants and financial institutions worldwide.

Pismo is a cloud‑native financial services platform operating as part of Visa. We design and deliver scalable banking and payment solutions used by some of the world’s largest financial institutions. Reliability, security, and scalability are foundational to everything we build.

The Opportunity

We are seeking a Senior Consultant, Site Reliability Engineering—a senior individual contributor who acts as a technical leader, architect, and force multiplier within Pismo.

This role is designed for engineers who operate with high autonomy, thrive in ambiguity, and take end‑to‑end ownership of complex systems. As a Senior Consultant, you will define technical direction, set engineering standards, and influence how reliability engineering is practiced across teams and products. While this role remains hands‑on, a significant portion of your impact will come from technical leadership, mentorship, and architectural decision‑making.

You will work across squads and domains, often where problems are not clearly defined, and success requires judgment, influence, and deep technical expertise.

What You'll Do

Technical Leadership & Architecture

• Act as a technical authority for reliability, scalability, and operational excellence within your domain.
• Define and evolve architecture and engineering standards adopted across multiple teams.
• Lead initiatives where the problem space is ambiguous, identifying gaps, defining solutions, and driving them to completion.
• Make pragmatic trade‑offs between short‑term delivery and long‑term architectural health.

End‑to‑End Ownership

• Own systems and platforms across their full lifecycle: design, implementation, deployment, operations, and ongoing evolution.
• Be accountable for outcomes, including availability, performance, scalability, and maintainability.
• Drive improvements in monitoring, incident response, error reduction, and operational maturity to support highly available financial systems.

Organizational Impact

• Influence the technical roadmap and priorities for your team and partner teams based on identified business and engineering needs.
• Collaborate closely with Product, Engineering, Security, and Platform teams to ensure solutions align with Pismo’s broader goals.
• Break down large, complex initiatives into phased, deliverable milestones, guiding teams through execution.

Mentorship & Force Multiplication

• Act as a mentor at scale, leveling up engineers through code reviews, design discussions, pairing, and technical guidance.

• Review and remediate complex or underperforming systems, sharing expertise to unblock teams.
• Enable teams consuming your platforms to solve complex problems more effectively through guidance and best practices.

Engineering Culture & Talent

• Serve as a steward of Pismo’s engineering culture, modeling high standards for quality, ownership, and collaboration.
• Actively participate in hiring and interview processes, helping to raise the technical bar with every hire.
• Influence how reliability and operational excellence are valued and practiced across the organization.

External Influence (Optional but Encouraged)

• Represent Pismo externally through technical talks, articles, or community engagement.
• Contribute to industry conversations around reliability engineering, cloud platforms, and large‑scale distributed systems.

What You Bring

Experience & Mindset

• Proven experience operating as a senior individual contributor on complex, distributed, cloud‑native systems.

• Demonstrated ability to lead without authority, influencing technical direction across teams.
• Comfort operating with high ambiguity, defining problems as well as solutions.
• Strong sense of ownership and accountability for outcomes, not just delivery.

Technical Expertise

• Deep expertise in at least one general‑purpose programming language (e.g., Java, Go, Python, JavaScript).
• Strong background in designing and operating highly reliable, scalable systems.
• Hands‑on experience with modern cloud platforms and tooling (e.g., Kubernetes, Docker, CI/CD pipelines).
• Solid understanding of observability, incident management, and production operations at scale.

Collaboration & Communication

• Ability to communicate complex technical concepts clearly to engineers, product partners, and leadership.
• Experience working closely with Product, QA, DevOps, and Agile teams.
• Track record of mentoring and growing other engineers.

Why Join Pismo

• Work on systems that support global financial infrastructure at massive scale
• Operate with high autonomy and trust
• Influence technical direction across teams and products
• Grow as a senior technical leader within a world‑class engineering organization

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
8+ years of relevant work experience with a Bachelor’s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:
9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Familiarity and experience with DevOps ways of working
Familiarity and experience building, managing, and operating CICD platforms
Familiarity and experience with GitOps technologies
Familiarity and experience with Azure cloud services
Experience leading teams of technical professionals

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 152,200.00 to 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.