Staff Experience Designer - job 2 of 3

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Visa is expanding its Global Product Design Team to support a growing digital product ecosystem across Consumer, Commercial Money Movement, Value‑Added Services, and Platforms.

We believe in delivering work that is bold, smart, inspired, and trusted—qualities that elevate good design into great design, and great design into enduring experiences. We continuously rethink and redefine how people interact with Visa’s products and services. Our team is composed of innovative thinkers and strategic problem‑solvers who are as analytical as they are creative. We value hard work, accountability, collaboration, and we prize proven skills and team success over personal gain.

As a Staff Experience Designer, you will play a pivotal role in shaping end‑to‑end experiences, elevating design quality, and driving cross‑functional alignment. You will lead through influence, demonstrate mastery of your craft, and consistently raise the bar for product vision, usability, accessibility, and systems thinking.

Responsibilities

Product & Experience Leadership

• Drive the vision and strategy for user experiences across multiple product areas.
• Translate complex problems into clear, compelling, user‑centered design solutions.
• Identify opportunities to improve customer experience, product clarity, and business outcomes.
• Influence product roadmaps and advocate for design excellence through data, insights, and storytelling.

Advanced Design Craft & Execution

• Deliver polished, scalable design solutions—including flows, wireframes, prototypes, and high‑fidelity UI.
• Work confidently within and beyond design systems; extend or evolve system components when needed.
• Utilize AI‑powered design tools and emerging technologies to accelerate exploration and execution.
• Create prototypes (low‑ to high‑fidelity) that effectively communicate concepts and interaction patterns.

Systems Thinking & Domain Expertise

• Apply deep Interaction Design expertise across complex, multi‑platform experiences.
• Ensure solutions meet or exceed accessibility standards (WCAG), designing inclusively by default.
• Evaluate product ecosystems holistically—mapping dependencies, edge cases, and long‑term implications.
• Contribute to the evolution of design systems by identifying gaps, proposing components, and improving patterns.

Strategic Problem Solving

• Clarify ambiguous problem spaces and turn them into structured opportunities.
• Use rapid visualization, whiteboarding, or FigJam to drive shared understanding at the speed of conversation.
• Ground decisions in research insights, competitive analysis, and emerging industry trends.

Cross‑Functional Collaboration & Influence

• Partner closely with Product, Engineering, Research, and Business teams to shape requirements and direction.
• Communicate concepts, recommendations, and trade‑offs clearly to technical and non‑technical audiences.
• Lead design discussions, critique sessions, and workshops that move teams toward alignment and clarity.

Mentorship & Craft Leadership

• Support the growth of junior and mid‑level designers by providing actionable feedback and coaching.
• Model healthy design practices, strong design rationale, and high execution standards.

Portfolio Requirement

• A portfolio demonstrating outstanding product thinking, systems thinking, and end‑to‑end design execution.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• 7+ years of experience in product, UX, or interaction design, supported by a portfolio demonstrating excellence across mobile and web.
• Strong visual craft paired with strategic thinking—balancing user needs, business goals, and technical constraints.
• Experience with experimentation and growth practices (A/B testing, data‑driven decision‑making, iterative optimization).
• Ability to synthesize quantitative and qualitative research to inform, validate, and refine design decisions.
• Clear, confident communicator able to articulate design rationale to cross‑functional partners and senior leadership.
• Proactive, self‑directed mindset with the ability to navigate ambiguity and drive work forward independently.

• Familiarity with B2B and B2C product experiences.
• Strong understanding of scaling experiences internationally.
• Experience with emerging AI‑powered tools such as Cursor, Figma Make, Lovable, or Replit.
• Demonstrated mastery of core UX competencies: interaction design, visual design, prototyping, and systems thinking.
• Expertise in Accessibility (WCAG) and inclusive design practices.
• Passion for experience design and a deep interest in how technology and design intersect to make digital products more accessible, equitable, and user‑centered.
• Portfolio demonstrating exceptional product thinking, interaction design, and systems‑level problem solving.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 146,200.00 to 233,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.