Strategic Client Success Manager
Skills
- Customer success management expertise
- SaaS and enterprise software experience
- Proven ability to drive retention, adoption, and advocacy
- Strong organizational and project management skills
- Excellent verbal and written communication
- Technical aptitude and ability to learn product capabilities
- Experience working with Salesforce (preferred)
- Ability to build executive-level relationships
Responsibilities
- Serve as a trusted advisor for a portfolio of key customers by understanding objectives, pain points, and goals and providing strategic guidance.
- Manage client lifecycle to ensure adoption, growth, and continued subscription success.
- Conduct regular check-ins, account reviews, and translate strategic needs into tactical execution.
- Build rapport across client organizations to uncover business challenges and map Ylopo solutions.
- Proactively grow product usage and adoption via education, strategic touchpoints, and planning.
- Coordinate cross-functional involvement (executive leadership, product, marketing, account growth) to meet account objectives.
- Drive client advocacy, referenceable initiatives, and incremental revenue opportunities.
Education
- Undergraduate degree highly preferred
- Relevant professional certifications or continuous learning in customer success or SaaS are a plus
Benefits
- Base salary $70K–$75K plus 30% OTE bonus
- Medical, dental, and vision benefits
- Paid holidays, vacation, and sick days
- 401(k) retirement plan
- Paid monthly parking (if applicable)
- Remote-first work environment with occasional travel for training or events
- Supportive team culture, mentoring, and professional development opportunities
Average salary estimate
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Founded in 2016 by Howard Tager and Juefeng Ge, Ylopo is a "next generation" digital marketing technology company. Ylopo has built an intuitive online marketing platform that delivers innovative "done for you" cross-platform digital marketing serv...
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