Assistant Director, Client Solutions​

The ASU Outreach Hub is a nonprofit organization that supports the outreach and transactional needs of the ASU public enterprise through marketing and engagement solutions that advance the university and strengthen its brand. It specializes in paid media outreach, data-driven insights and outreach to alumni, donors and targeted corporations.

The Assistant Director of Client Solutions in the ASU Outreach Hub leads the strategic planning and delivery for a portfolio of client accounts in addition to assisting the Director in leading a team of client solutions professionals. This role is responsible for assessing client needs, providing strategic marketing recommendations, developing plans and creative briefs, presenting solutions and results, and managing the execution of outreach and engagement campaigns, ensuring all deliverables meet high standards against goals. The Assistant Director of Client Solutions is a proactive, solutions-oriented marketing professional who brings structure to complexity and ambiguity, supporting client goals and collaborating with internal teams with clarity and accountability. 

What you’ll do

• Assists the Director, Client Solutions in leading the Client Solutions team; provides strategic marketing insights, best-in-class marketing solutions and strong client management practices; and serves as liaison to other Outreach Hub leadership and units within Enterprise Partners and at ASU.

• Acting as a marketing solutions expert, is responsible for the vision, strategy, and results of complex, high-stakes and high-level projects and campaigns on behalf of executive-level clients and partners.

• Meets with client partners to understand their marketing needs and assess needs and fit within the Outreach Hub portfolio.

• Oversees and coordinates, with the client solutions managers, the annual updating of client marketing playbooks, including the completion of new playbooks.

• Responsible for selecting, hiring, training, evaluating, and promoting professional development opportunities for student workers.

• Assists in the creation and oversight of annual planning and implementation of goals, objectives, strategies and initiatives related to the Client Solutions portfolio.

• Builds and manages relationships with clients and partners; develops trusted advisor relationships with key clients, product owners and customer stakeholders.

• Actively leads and manages client calls and meetings by taking a central role in discussions.

• Educates clients on marketing solutions and best practices, makes recommendations, and delivers value-added solutions.

• Develops and manages marketing strategies, plans, projects, tactics, and core messages; makes recommendations, identifies opportunities, and leverages resources to achieve outcomes and objectives while amplifying multiple brands at scale.

• Bridges communications between client needs and internal team, working closely with marketing project management, creative and digital marketing teams to manage and coordinate the direction, design and production of multi-channel campaigns collateral, web and digital assets, social media, and other marketing channels to execute strategic goals, keeping projects on time and on budget.

• Gathers, shares, and acts on feedback from the client throughout projects, while delivering results.

• Collaborates, consults, and actively participates in new idea generation, brainstorming concepts, and makes recommendations for creative ways to accomplish goals.

• Problem solves and brings the right team members to the table, inside and beyond the department, to create solutions that adhere to brand, legal, and donor privacy standards, while keeping projects on time and on budget.

What you'll need

• Team-oriented strategist able to effectively manage complex situations involving numerous and sometimes competing constituencies.

• Strong leadership and management qualities with the ability to motivate and influence others to achieve results.

• Strong, collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone.

• Proven project management experience: managing multiple projects simultaneously; working effectively and efficiently with individuals and teams within a diverse environment; and strong experience using project management tools (including Wrike).

• Demonstrated knowledge of strategic communication and marketing principles.

• Knowledge and experience navigating multi-channel marketing campaigns; including knowledge of the principles and practices of visual design, printing, content and editorial, video production, digital and social mediums, UX and social media.

• Strong working knowledge of standard marketing tools (including content management systems, Google Analytics/SEO, social media, Salesforce, and Adobe Creative Suite).

• Must possess a customer-service philosophy and be able to handle problem solving and issue resolution.

• Ability to manage and prioritize multiple tasks and deadlines, and work collaboratively in a fast-paced, dynamic team environment.

• Proven creative and critical thinking skills, goal setting and attention to detail.

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information.

• Excellent listening skills with a strong ability to read people and adapt working style, communication, and responses accordingly.

• Skilled in exercising a high degree of judgment and diplomacy.

• Strong working knowledge of Microsoft Office Suite.

Relevant qualifications

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or closely related field and seven (7) years of experience in a public relations/marketing role

• Experience in building status reports and reporting on campaign outcomes to clients

Preferred education and experience

• Experience working on complex, high-level projects for executive-level clients in an advertising agency environment or in-house marketing team.

• Experience working in higher education.

• Experience working on marketing or fundraising campaigns for collegiate athletics programs.

Benefits

• Hybrid work schedule. We work from home two days a week!

• Comprehensive benefits package, including medical, dental, and vision insurance

• 401(k) plan with matching employer contribution

• 22 days of vacation time

• 11 holidays, including your birthday

• Parental leave

• Significant tuition reductions

• Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to look across the organization and nurture new areas of interest

• $30 bi-weekly cell phone reimbursement

ASU Enterprise Partners is an Equal Opportunity Employer