Warranty/Repair Specialist

Job Title: Warranty/Repair Specialist

Department: Sales

Work Location: Transformers AR

Reports To: Sales Relationship Manager

FLSA Status: Non-Exempt

About CMI: Central Moloney has been a trailblazer in manufacturing distribution transformers and transformer components since 1949. Our ISO 9001-certified legacy is built on delivering top-notch products, on-time reliability, and pushing the boundaries of excellence. Join us in powering a future resonating with Central Moloney's strength.

Responsibilities

Warranty & Claims Management:

• Serve as a primary point of contact for customers regarding warranty inquiries and repair status
• Review, validate, and process warranty claims for accuracy, eligibility, and compliance with warranty terms
• Determine appropriate corrective action, including repair, replacement, or credit authorization
• Maintain accurate and complete warranty documentation and claim records

Technical & Quality Support:

• Analyze reported product failures or defects to identify root causes and trends
• Collaborate with Quality, Engineering, and Production teams to address recurring issues
• Assist with continuous improvement initiatives related to product reliability and service processes.
• Support audits and internal reviews related to warranty and service processes
• Enter and maintain warranty data in ERP, CRM, or service management systems

Education and Qualifications

• High school diploma or GED required
• Associate or bachelor’s degree in business, Engineering, Technical Services, Quality, or a related field preferred.
• 2+ years of experience in warranty administration, quality, customer service, manufacturing support, or technical service environments.
• Experience working with ERP/CRM systems and warranty tracking tools preferred.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Working Conditions:

Heated and air-conditioned office.

Benefits

• 401(k), Dental & Health insurance, Life insurance, Retirement plan. 

Fine Print / Legal Disclaimer: 

Please note & review the following: This job is considered safety-sensitive because impairment by drugs or alcohol may constitute a threat to health or safety, and/or a lapse of attention could result in injury, illness, or death. 

Central Moloney is a tobacco-free facility. The use of tobacco products (including cigarettes, cigars, smokeless tobacco, and e-cigarettes/vapes) is not permitted on company property. 

Equal Opportunity Employer Statement: Central Moloney is an equal opportunity employer. We make employment decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital or family status, genetic information, veteran status, or any other status protected by law. We are committed to creating a respectful, fair, and welcoming workplace for all, and we believe that a variety of experiences and perspectives strengthens our team.

Recruitment Policy: No Third-Party Involvement We value the interest of all job seekers; however, we do not accept unsolicited resumes or candidate submissions from recruitment agencies, staffing firms, or third-party recruiters. Any resumes submitted in the absence of a signed agreement with Central Moloney will be considered the property of CMI. Central Moloney will not be responsible for any fees related to unsolicited resumes.